Network Engineer
ALMARAI COMPANY
Total years of experience :15 years, 5 Months
* I have day to day interaction with, IP phone, websense, clearswift.
* Secures network system by establishing and enforcing policies; defining and monitoring access
* Updates job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
* Protects system by defining access privileges, control structures, and resources.
* Recognizes problems by identifying abnormalities; reporting violations.
* Upgrades system by implementing and maintaining security controls.
* Keeps users informed by preparing performance reports; communicating system status.
Coordinates sessions with departmental group managers to provide transfer of information of
ongoing and future projects in their departments that impact the help desk.
* Plans, implements, and monitors the workflow process to escalate support calls.
* Monitors & tracks turnaround time for all work orders, interpersonal communication with clients,
accuracy of technical assistance provided and proper closure/escalation of calls referred to other
areas.
courses: 2008 Cisco Certified Network Associated –CCNA SYSOREX