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youness benchekroune, P.F. Chang’s Outlet Manager

youness benchekroune

P.F. Chang’s Outlet Manager·M. H. Alshaya Company

United Arab Emirates

Master's degree, Business Administration

Work experience

Total years of experience: 11 years, 1 months

P.F. Chang’s Outlet Manager

January 2015 - January 2019

M. H. Alshaya Company

Dubai, United Arab Emirates

January 2015 - January 2019

*Successfully managed the second highest volume outlet in UAE, serving above 1500 customers a day, with 265 seats and 128 employees
*Exceeded yearly sales budget by 5% and a GCA increase of 7% through suggestive selling techniques
*P&L management and Inventory control to ensure our COS’s objectives were under control
*In charge of staff rota in addition to developing, coaching and motivating the team
*Established and implemented department goals, policies and procedures
*Led staff to provide quality food and service in a clean and safe environment. Achieved highest Mystery Shopper score within the brand, 96% one of the highest in the company
*Achieved 91% Food Safety and Quality Assurance audits
*Developed a maintenance prevention plan to reduce business risks, by identifying ongoing maintenance issues that increases costs and affects daily operations
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Outlet GM- Relief Manager

July 2012 - December 2014

BATEEL INTERNATIONAL

Dubai, United Arab Emirates

July 2012 - December 2014

*Managed two different cafes, both achieved 5% above budgeted sales by focusing on team building and product knowledge
*Acting relief manager for two additional outlets to ensure smooth operation and transition during hiring periods
*Developed and implemented a new delivery strategy plan, increasing the contribution of delivery sales by 100% through creating areas of deliveries, cost of delivery program
*Responsible for profit and loss analysis, detected the consumption trends versus waste, 2% waste reduction by period that leaded to great impact on our set budget
*Created personal development plans for all team members. During my time, two servers were promoted to supervisor position
*Consistent product training and work with the team for a better understanding of company’s vision and strategies
*Created a positive work culture to deliver effective operations
*Worked together with the executive chef to maintain quality standards and delivered training on new products for the team
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Restaurant Assistant General Manager / Acting General Manager (

October 2011 - June 2012

JONES THE GROCER

Dubai, United Arab Emirates

October 2011 - June 2012

*Successfully assisted in managing a high footfall restaurant with a multicultural environment, achieving 8% above sales budget and increased yearly profit by 12%
*Developed and managed a team of 54 members to ensure smooth and efficient operations
*Maximized daily sales target by creating and implementing promotions. Along with operation team, we developed a ‘Set Lunch Menu’ promotion that fitted our guests’ needs and increased both table turnover and revenue
*Ensure that staff adhered to the company’s SOP to allow a balanced and consistent business flow. Delivered constant training and coaching to the team on steps of service to create a memorable guest experience
*Full accountability for customer satisfaction and relationship management; promote a cooking class to establish a tight guest relation base
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Assistant Manager

September 2010 - September 2011

BLS Europe

Netherlands

September 2010 - September 2011

* Representing the company at fairs; controlling sales and marketing functions.
* Drive operations to attain desirable profit for the company.
* Ensured that a proficient level of communication was maintained across all departments during service period.
* Maintained excellent relationship with all of the customers and suppliers key clientele
* Worked to strict levels of due diligence and food hygiene regimes.
* Forecast follow up.
* Managing and monitoring Budget.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

GAMBITO GOLF HOLDING OXID RESTAURANT

January 2008 - September 2010

Gambito Golf

Spain

I found this job using Bayt.com

January 2008 - September 2010

* Advanced the efficiency of the entire operation by identifying core problems and streamlining all operations, provided keen supervision for all aspects of the business while achieving business goals by making strategic plans and reviews of concept and offer; preparing and completing action plans; setting customer standards.
* Responsible for the physical welfare of the property. Which included monitoring all maintenance repairs and alterations of the property.
* Controlled cost by reviewing portion controls and qualities of preparation, minimizing waste and ensuring high quality food.
* Created and implemented a Staff Training Manual that was incorporated into the daily operations of the business and promoted a cooperative and upbeat working environment.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

Autonomous University Barcelona

October 2011

October 2011

Master's degree, Business Administration

Spain

Master Degree in Business Administration, Autonomous University Barcelona, Spain

CETT Barcelona Institute

January 2007

January 2007

Bachelor's degree, Hotel Management

Spain

Bachelor Degree in Hotel Management, CETT Barcelona Institute, Spain

Skills

Goal Orientation
Expert
Goal Orientation
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Spirit
Expert
Team Spirit
Expert
Operation
Expert
Operation
Expert
Customer Focus
Expert
Customer Focus
Expert
BUDGETING
Expert
BUDGETING
Expert
DEVELOPED SALES
Expert
DEVELOPED SALES
Expert
FORECASTING
Expert
FORECASTING
Expert
MARKETING
Expert
MARKETING
Expert
OPERATIONS
Expert
OPERATIONS
Expert
OPERATIONS MANAGER
Expert
OPERATIONS MANAGER
Expert
RESTAURANT MANAGER
Expert
RESTAURANT MANAGER
Expert
SALES
SALES
SATISFACTION
Expert
SATISFACTION
Expert
TRAINING
TRAINING
Goal Orientation
Expert
Goal Orientation
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Spirit
Expert
Team Spirit
Expert
Operation
Expert
Operation
Expert
Customer Focus
Expert
Customer Focus
Expert

Languages

Arabic

Expert

English

Expert

French

Expert

Spanish

Expert

Training and Certifications

Certifications
Customer quality service
CETT Institut
Jun 2007 - Jun 2007
specialist in food safety and hygiene
Barcelona Municipality
Mar 2006 - Mar 2006