Group Application Support Manager
Nuqul Group
Total years of experience :15 years, 6 Months
Highlights:
• Planned, led and executed end-to-end implementation of complete Oracle EBS 12.1.3 as per the defined business needs which led to improved operational efficiency and employee productivity. The modules implemented and made operational include Finance, Purchasing, Inventory, Order Management, and Manufacturing & Costing.
• Led implementation of EBS 12.1.3 in Fine Morocco as Core Team Member; tested all applications, made the EBS operational and trained end users.
Key Responsibilities:
• Work on process improvements by developing and implementing organization wide economical technology solutions that meet organizational operational needs and facilitate achievement of business objectives.
• Maintain, manage and upgrade the centralized EBS server that supports 5 group companies at different locations; ensure that the server is operational consistently and supports business processes reliably.
• Deploy additional resources to manage systems applications, lead development of additional applications as required.
• Train and deploy technical support teams across locations, ensure teams are highly competent to troubleshoot system technical issues and provide workable solutions.
• Oversee project lifecycle - conceptualization, planning, technical resource allocation, scheduling, deployment, monitoring progress and final deliverables.
• Assess functional requirements and translate them into technical specifications in Oracle around which feasible solution can be designed.
• Maintain current knowledge of Oracle maintenance/patching mechanics and EBS architecture so that any technical issues encountered can be resolved quickly.
• Ensure that Oracle EBS application and DB servers patching levels are up to date with latest oracle patches and fixes.
Highlights:
• Led a technical team to deliver the project for migration of the existing Oracle Enterprise Business Suite to a centralized integrated system accessed by the whole group that led to more effective data management and support.
• Directed the implementation of the mobile sales force automation system Sales Buzz and integrated it with the existing EBS; the system facilitated better control and tacking of the sales team, displayed information effectively for prompt and accurate decision making.
• Designed and established a communications network using DSL, VPN, LAN/WAN, Voice over IP, Routers that connected 14 remote branches to the Head Office that saved 25% of communication costs annually.
Key Responsibilities:
• Supervised the IT department, managed and maintained the database server and other information systems, led the technical team to provide support.
• Formulated and established IT strategies and integrated these with the overall business plan where the IT function could play an effective role in contributing to enhancing business.
• Estimated operational costs of the IT department, prepared budgets and controlled expenses, set IT departmental processes and standards.
• Determined IT requirements (hardware/software) essential to support business processes, and managed the end-to-end IT procurement cycle.
• Sent RFPs/RFOs to qualified vendors, assessed the quotations sent on commercial and technical parameters, selected the ones that best met company needs and awarded contracts.
• Ensured vendors fulfilled all service level contract obligations, monitored work executed by vendors, released payments against invoices submitted.
• Developed and executed IT systems/networks maintenance plans and ensured that the systems were operational.
Highlights:
• Core member of the team that implemented HRMS and Payroll module EBS R12, and trained users on the modules.
• Evaluated reports requirements of different departments / units/ users, and designed customized reports producing outputs in multiple formats (PDF, XML, RTF and Excel) by deploying Oracle tools such as Reports & XML Publisher.
• Led the transition of Oracle EBS 11.5.10 to Oracle EBS 12.1.3; installed OAF (Oracle Application Framework).
• Used Oracle Application Program Interface (API) to integrate VAN PDA Sales System with Oracle EBS OM and Inventory.
• Improved the Attendance Management System using oracle 10g forms.
Key Responsibilities:
• Spearheaded the IT department functions while leading a technical team of 7 people, provided support to IT processes deployed across the enterprise, carried out technical troubleshooting as needed, and oversaw desktop/web applications.
• Executed several projects to improve processes, made project plans and schedules, guided project teams, and ensured completion in-time.
• Assessed new technologies/tools that could serve organizational requirements, implemented enterprise IT solutions that enhanced operational efficiency and decreased costs.
• Managed the Oracle EBS Applications ((R11.5.10 and R12.1.3) - modules (Receivable, Payable, Fixed Assets, General Ledger, Cash Management, HRMS & Payroll, Oracle Process Manufacturing, Inventory, User Training), and VAN PDA sales module.
• Provided support to the finance team in using the financial module in EBS effectively during closings, reports extraction and reports reconciliation.
• Configured Oracle Alerts to use Workflow mailer; installed and configured Oracle BI Discoverer (a data analysis tool that facilitated decision making).
• Participated in upgrading Invalid Objects to R12 (customized procedures, functions, packages, views, triggers, etc) and all customized reports in modules to work on the new R12 Schema.
• Generated reports using the VAN system regarding sales stock and sales routes, location of salesmen, outlets visited and invoicing.
• Administered the Oracle System, created users, developed applications, set security protocols and passwords, created functions and menus, and established a procedure for regular data-backup.
• Coordinated with Oracle Support for early resolution of tickets, generated service requests and escalated issues in instances of unsatisfactory resolution.
• Implemented a sales data warehouse that held all historical and updated sales data and utilized the information to calculate the cost of goods sold.
• Used Oracle Business Intelligence Enterprise Edition (OBIEE) to facilitate informed business decision, and for extracting reports and dashboards.
• Gathered users’ functional requirements, defined technical and programming specifications, designed user interface.
• Monitored system outputs and determined any divergence form the expected output, took in-time corrective measures to maintain system integrity.
• Worked on improving systems and recommended enhancements, designed servers and web applications.
• Oversaw IT related purchases, issued purchase orders to vendors, oversaw installation of hardware / software and signed SLAs.
PREVIOUS ASSIGNMENTS:
• Jul 2004 - Jul 2008 (4 Years): Programmer/Technical Support, Micro-Fund for Women (MFW), Amman, Jordan