Yousef Khater

 Proffering technical and managerial support for critical business applications, performing regular systems as well as software checks and backing up of data.
 Supporting a suite of internal tools used for delivering key business services including installation and configuration of new hardware and software.
 Providing support for password and access management, assisting with user ID and passwords resets as well as adding/deleting/creating/modifying user account information (including E-mail accounts).
 Operating, administrating, configuring, and troubleshooting outlook related issues, providing solutions to prevent problems from occurring in area of responsibility.
 Resolving technical problems reported by users, maintaining and updating network access forms for users in addition to changing and assigning permissions for user accounts as requested.
 Recommending upgrades, patches, and new applications/ equipment, troubleshooting network performance issues and creating as well as maintaining a disaster recovery plan, providing extended technical support and guidance to users, ensuring smooth operation of communication networks in order to provide maximum performance and availability for users.
 Installing and configure all windows server services (DC AD, DNS, DHCP, WSUS, WDS, NPS, KMS, …etc.).
 Installing and administrating virtual machines using Hyper-V, windows server 2012, 2016, 2019
 Administrating Microsoft office 365, creating mailboxes, migrating mailboxes from on-premises exchange servers to the online Exchange and assigning the proper office 365 license for user accounts.
 Configuring and administrating Microsoft Forefront TMG.
 Administrating Print File Server and resolving roaming profiles Issues.
 Generating capacity and performance reports for more than 250 servers using Microsoft assessment and planning toolkit.
 Appling Group policy on users and computers accounts based on business requirement.
 Administrating Symantec Endpoint protection SEP for all clints and servers.

 Directed and coordinated a team of tech support specialists/help desk technicians.
 Prioritized IT-related problems as they come in to Help Desk and escalated them when necessary.
 Assigned problems/tasks to tech support specialists.
 Regularly analyzed and reviewed logs to determine if problems are imminent and developed preventive solutions.
 Analyzed various situations and determined resources required to handle them properly.
 Made decisive appropriate choices, often with limited information.
 Followed up with customers to gauge their satisfaction with problem resolution; identified staff problem areas (i.e., negative trends) and provided proper training, implemented corrective actions when necessary.
 Ensured ongoing training for staff, provided career planning advice, maintained and analyzed training records.

Installed and configured computer hardware, software, systems, networks, printers, and scanners.
 Monitored and maintained computer systems and networks.
 Responded in a timely manner to service issues and requests.
 Provided technical support across the company (in person or over the phone).
 Repaired and replaced equipment and hardware, as necessary.
 Trained junior staff members.