System Administrator
Diyar United Company
Total years of experience :11 years, 7 Months
Proffering technical and managerial support for critical business applications, performing regular systems as well as software checks and backing up of data.
Supporting a suite of internal tools used for delivering key business services including installation and configuration of new hardware and software.
Providing support for password and access management, assisting with user ID and passwords resets as well as adding/deleting/creating/modifying user account information (including E-mail accounts).
Operating, administrating, configuring, and troubleshooting outlook related issues, providing solutions to prevent problems from occurring in area of responsibility.
Resolving technical problems reported by users, maintaining and updating network access forms for users in addition to changing and assigning permissions for user accounts as requested.
Recommending upgrades, patches, and new applications/ equipment, troubleshooting network performance issues and creating as well as maintaining a disaster recovery plan, providing extended technical support and guidance to users, ensuring smooth operation of communication networks in order to provide maximum performance and availability for users.
Installing and configure all windows server services (DC AD, DNS, DHCP, WSUS, WDS, NPS, KMS, …etc.).
Installing and administrating virtual machines using Hyper-V, windows server 2012, 2016, 2019
Administrating Microsoft office 365, creating mailboxes, migrating mailboxes from on-premises exchange servers to the online Exchange and assigning the proper office 365 license for user accounts.
Configuring and administrating Microsoft Forefront TMG.
Administrating Print File Server and resolving roaming profiles Issues.
Generating capacity and performance reports for more than 250 servers using Microsoft assessment and planning toolkit.
Appling Group policy on users and computers accounts based on business requirement.
Administrating Symantec Endpoint protection SEP for all clints and servers.
Directed and coordinated a team of tech support specialists/help desk technicians.
Prioritized IT-related problems as they come in to Help Desk and escalated them when necessary.
Assigned problems/tasks to tech support specialists.
Regularly analyzed and reviewed logs to determine if problems are imminent and developed preventive solutions.
Analyzed various situations and determined resources required to handle them properly.
Made decisive appropriate choices, often with limited information.
Followed up with customers to gauge their satisfaction with problem resolution; identified staff problem areas (i.e., negative trends) and provided proper training, implemented corrective actions when necessary.
Ensured ongoing training for staff, provided career planning advice, maintained and analyzed training records.
Installed and configured computer hardware, software, systems, networks, printers, and scanners.
Monitored and maintained computer systems and networks.
Responded in a timely manner to service issues and requests.
Provided technical support across the company (in person or over the phone).
Repaired and replaced equipment and hardware, as necessary.
Trained junior staff members.
Bachelor’s degree in Computer Network System