Transformation Specialist
Saudi Airlines
Total years of experience :9 years, 6 Months
Evaluating the requirements of the project and coordinating resources
Work on the budget and schedule for projects, ensuring the projects remain within those constraints
Creating strategic plans and policies to establish the optimum approach to deliver a project to time, cost and quality
Evaluating the resources and available resources, to recommend the best resources for successful completion of the project
Reporting and communicating project progress and key risks and issues
Organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security
Plan and work to budgets, maximise profits and achieve sales targets set by head office
control takings in the restaurant and administer payrolls
Recruit new staff, and train and develop existing staff
Coordinate staff scheduling and rotas, and motivate and encourage staff to achieve targets
ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
Ensure high standards of customer service are maintained
Implement and instil in your team company policies, procedures and ethics
Handle customer complaints and queries
implement branded promotional campaigns from head office, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
Prepare reports and other performance analysis documentation
Report to, and attend regular meetings with area managers or head office representatives
establish relationships with the local community and undertake activities that comply with the company's corporate social responsibility programmes.
• Oversee project from conceptualization to completion that comprises project planning and scheduling, budgeting, resources allocation, and monitoring.
• Hold discussions with owner to understand their requirements, provide suggestions that would meet project needs, finalize solutions and lead the project delivery team.
• Marketing research study and implement marketing plan.
• Manage project across the entire project cycle, identify and resolve bottlenecks that affect project schedule adversely, accelerate specific project phases where project falls behind schedule.
• Develop and maintain accurate and up-to-date project documentation such as all project reports, project communication and commercial data.
• Organize and conduct weekly project meetings with the project team and stakeholders, apprise stakeholders of progress and review plan of action for the forthcoming week.
• Monitor project schedules and costs by employing appropriate verification techniques, control costs across project phases to ensure adherence to budgets.
• Supervise project procurement, negotiate and coordinate with vendors and suppliers and procure project material at competitive prices.
• Research and build relationships with new clients.
• Set up meetings between client decision makers and company’s practice leaders/Principals.
• Work with marketing staff to ensure that prerequisites are fulfilled within a timely manner.
• Ensure all team members represent the company in the best light.
• Present business development training and mentoring to business developers and other internal staff.
• Research and develop a thorough understanding of the company’s people and capabilities.
• Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
Key Responsibilities
• Gained valuable experience of running various functions in the hotel that contributed to increasing occupancy and accomplishing revenue targets.
• Monitored seasonal occupancy, competitor activity and strategies and prepared detailed reports for the management to enable informed decision making.
• Assisted the management team in planning and implementing marketing and sales strategies, and developing operational budgets.
• Ensured that services provided to guests matched the standards of Crowne Plaza brand to maintain guest satisfaction and acquired repeat visitors.
• Promptly resolved guest complaints and issues by coordinating with appropriate personnel, requested for management intervention in specific cases.
• Greeted guests, obtained feedback regarding the quality of services provided by the hotel staff, and highlighted any points of concern to the management.
Highlights
• Completed trainings in customer service that were organized by RCI, NCL, Carnival, Disney, Special Need Group, Zodiac Cuisine, Arabia Summer 2010.
Key Responsibilities
• Communicated with clients of various nationalities and informed them of the various offers and services, helped customers plan vacation itineraries and handled bookings.
• Managed and coordinated several travel packages that included honeymoon, anniversary, luxury, business, family, and adventure; ensured customer satisfaction through timely and high quality service.
• Provided travel advisory and information regarding travel destinations to facilitate a satisfactory cruise experience.
• Undertook business development initiatives, identified potential customers and promoted the company’s travel services to them.
• Collaborated with cruise liners in increasing occupancy by implementing their sales promotion plans.
• Assisted in office administration and communication, generated and sent invoices, and maintained and updated customer data.
Previous Assignments
• 3 Months, Supervisor Floor Manager, Zodiac Cuisine
Volunteer Experience
• 1 Yr 9 Months: Director SaudiUSA.com, Saudis in USA
• 1 Yr 9 Months: President, Saudi Students Club/Lynn University
• 1 Month: Media Assistant, Final Presidential Debate/Lynn University
•Jun 2011: Study Abroad Assignment, American College of Dublin, Dublin, Ireland, •2010: Dean’s Honor List •May 2010: Organized event for Saudi Arabian Cultural Mission
