Technical Team Lead - Service Provider Team
Estarta solutions
Total years of experience :9 years, 1 Months
- Handle technical escalations for challenging or VIP customers.
- Provide case reviews to ensure service quality for cisco customers.
- Managing the team resources during weekdays and weekends.
- Supervising and delivering technical training for team members.
- Monitoring the KPI’s of the team.
- Evaluate training and development programs for new recruits in areas of problem-solving in Cisco Technologies. Ensuring adherence to all training standards, hence increasing productivity through well-trained /motivated staff.
- Provide ongoing technical representation in regularly scheduled conference calls and provide technical input to quarterly/joint business reviews for named/strategic accounts with high profile national and international customers.
- Troubleshoot technical issues for service provider hardware and technology.
- Support and provide guidance for juniors and new members.
- Reproduce customer environments in local cisco labs to troubleshoot issue.
- keep up-to-date with new technologies in the service provider field.
- Interviewing new candidates for new vacancies in the service provider team.
- Dealing technically with high-level customers with Routing switching Field.
- Handling routing protocol issues on IOS/IOS-XE devices.
- Handling IOS/IOS-XE router issues.
- Specialist level in Cisco Routers and Catalyst Switches architecture.
- Acting as team leader.
- Configure, Troubleshoot, Analyze and Review traces to identify the root cause of several problems ranging from system down situations to mis-configuration assistance for complex cases including connectivity within LAN/WAN networks, and layer 2 protocols.
- Dealing with different cultural customers worldwid