Customer Service Sales Representative
Daimler Truck Financial Services Canada Corporation
Total years of experience :2 years, 3 Months
● Managed incoming call volumes from dealers and business clients about contracts, leases, requirements and documentations.
● Responded effectively to clients’ enquiries by both phone and email, which resulted in consistent above 90% service levels and efficient customer talk time.
● Followed up with clients, maintained client relationships, managed stakeholders and ensured that accounts are well documented at every stage of communication which substantially increased customer satisfaction based on online reviews and surveys.
● Submitted status reports on contracts, past due accounts and new financing deals, ultimately achieving synergy and collaboration within company teams.
● Coordinated with Daimler support departments such as Collection, Funding, and PPSA to complete contract requirements and obligations, which improved internal relations, synchronization and generated potential new clients.
● Participated in marketing campaigns, generated surveys and analyzed data from feedback forms to enhance informed decision making, and prepared promotional material which increased sales and improved client experience.
● Adhered to business processes in accordance with the Internal Credit System (ICS), ensuring 100% compliance with Daimler’s credit operations and decisions.
● Pursued opportunities to improve existing processes and suggested different ways to boost efficiency in servicing clients, such as client onboarding and review criteria, setting the tone for future interactions as well as helping to build trust and mutual understanding.
● Easily adapted to various new systems and portals within the organization and played a key role in the transition to a new system, which benchmarked my personal effectiveness in handling more cases per day.
● Improved my skillset by completing training courses to assist me in my current role and developed a career
plan for growth within the organization, such as training in contract lease maturities and account arrears.
● Promoted collaboration and co-creation within the team, maintained friendly relationships with my
coworkers and expanded my professional network, which increased teamwork and resulted in a positive engagement workplace.