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Youssef Hadid, Captain Waiter

Youssef Hadid

Captain Waiter·Voco Beirut Central District, an IHG Hotel

Lebanon

Bachelor's degree, Hospitality Management

Work experience

Total years of experience: 6 years, 1 months

Captain Waiter

February 2025 - April 2026

Voco Beirut Central District, an IHG Hotel

Beirut, Lebanon

February 2025 - April 2026

Lead service in Room Service, Bar, Breakfast, and Banquet operations.
Delivere high-standard 5-star guest service.
Supervise and support waitstaff.
Handle VIP guests and special requests.
Ensure setup, cleanliness, and service readiness.
Coordinate with kitchen and other departments.
Train new staff on service standards.
Maintain menu and beverage knowledge.
Assist with stock control and inventory.

Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Packaging employee

July 2020 - April 2026

Rikan International,

Dekweneh, Lebanon

July 2020 - April 2026

Inspecting Products.
Operating packaging machinery.
Quality control.
Packing and stacking.
Documenting and record-keeping.
Collaborating with team members.

Company industry:
Sales Outsourcing
Job role:
Sales

Team Leader

January 2025 - April 2025

Al Falamanki Restaurant,

Antelias, Lebanon

January 2025 - April 2025

Supervise service staff and daily operations.
Ensure excellent customer service and authentic Lebanese hospitality.
Assist in training and guiding team members.
Handle customer complaints effectively.
Maintain hygiene and safety standards.
Manage schedules and delegated tasks.
Coordinate with kitchen to ensure timely and accurate orders.
Support inventory and stock control.
Strong knowledge of traditional Lebanese dishes and service style.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter

April 2023 - January 2025

Da Sophia, Smallville Hotel,

Beirut, Lebanon

April 2023 - January 2025

Set up dining tables with appropriate cutlery, napkins, glassware, and centerpieces.
Ensure all service stations are stocked with essentials (cutlery, plates, napkins, condiments).
Greet guests and escort them to their tables.
Present menus, take orders, and recommend items based on guest preferences.
Coordinate with the kitchen and bar to ensure timely delivery of food and beverages.
Serve dishes and beverages according to fine dining protocols.
Monitor guest satisfaction and address requests or complaints immediately.
Clear tables, reset them for the next seating, and maintain cleanliness in the dining area.
Assist with end-of-shift cleaning tasks, including polishing cutlery and glassware.

Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Front Office Team Leader

December 2023 - July 2024

Four Points by Sheraton,

Beirut, Lebanon

December 2023 - July 2024

Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
Maintain effective communication with all related departments to ensure smooth service delivery.
Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner.
Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy.
Ensure all guest registrations are completed and correspond with Opera PMS guest information.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Housekeeping Supervisor

July 2023 - December 2023

Hilton Beirut Habtour Grand,

Beirut, Lebanon

July 2023 - December 2023

Training housekeepers on cleaning and maintenance task.
Oversee staff performance on a daily basis.
Checking rooms and common areas, including stairways and lounge areas, for cleanliness.
Establish and educate staff on cleanliness, tidiness and hygiene standards.
Motivate team members and resolve any issues that occur on the job.
Respond to customer complaints and special requests.

Company industry:
Hospitality & Accomodation
Job role:
Other

Receptionist

December 2020 - April 2023

Boutique Hotel,

Jal Al Dib, Lebanon

December 2020 - April 2023

Greet all guests and assist them with check-in and check-out.
Respond to all guest questions and requests.
Answer and forward phone calls.
Manage guest bookings and reservations.
Providing rooms keys for guests.
Providing services, such as booking theatre tickets, arranging travel and providing information about local amenities and
attractions.
Preparing room bills and ensuring prompt payments.
Checking guests out, taking payments and returning deposits.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Production and Packaging employee

April 2020 - August 2020

Baroudi Bros,

Dekweneh, Lebanon

April 2020 - August 2020

Product assembly.
Quality control.
Operating machinery.
Packaging.
Inventory management.
Maintaining machinery.
Troubleshooting.
Documentation.
Safety compliance.

Company industry:
Consumer Packaged Goods Manufacture

Education

Lebanese University

June 2025

June 2025

Bachelor's degree, Hospitality Management

Lebanon

Hospitality Technical School

July 2021

July 2021

High school or equivalent, Management

Lebanon

Dekwaneh Technical Institute

July 2018

July 2018

High school or equivalent, IT And Spatial Management

Lebanon

Urugay

July 2017

July 2017

High school or equivalent, Grade 9

Lebanon

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POLISHING
Intermediate
POLISHING
Intermediate

Languages

Arabic

Beginner

English

Beginner

French

Beginner

Spanish

Beginner

Hobbies and interests

Gamer
Fitness
Sports
Series
Movies
Reading
Adventurer