Youssef Riachy

Led the development, review, and implementation of HR policies and
procedures while designing and rolling out a structured performance
management framework, including appraisal tools, competencies, and KPIs.
Actively contributed to organizational restructuring initiatives by supporting the
redesign of the organizational chart, role clarity, reporting lines, and workforce
alignment with business needs. Played a key role in the development and
refinement of grading structures, bonus schemes, and reward frameworks, while
supporting broader HR transformation efforts through process standardization
and the strengthening of people management practices across departments.

Led the Human Resources and Administration functions, integrating people
management and administrative operations to support business objectives and
organizational growth. Developed and implemented HR policies, grading
structures, incentive schemes, performance management frameworks, and
organizational restructuring initiatives to improve governance, efficiency, and
departmental effectiveness. Oversaw all administrative and government-related
processes, including visas, residencies, and store licensing, ensuring full
compliance with labor laws and regulatory requirements. Strengthened
employee engagement through surveys, welfare initiatives, and structured
communication channels, while designing and delivering onboarding, training,
and leadership development programs aligned with business and compliance
needs, and partnering closely with senior leadership to align human capital
strategies with organizational priorities.

Led the restaurants pre-opening phase, overseeing critical functions
including menu design, recruitment, and supplier negotiations. By designing
targeted marketing campaigns and collaborating closely with quality control
teams, I ensured high production standards and boosted profitability.
Overseeing team development, performance coaching, and staff
engagement initiatives, ensuring high morale and consistent service
excellence. My daily management of procurement, inventory, and cash
handling, coupled with strategic training programs, resulted in significant cost
reductions and enhanced operational performance.

Leading the pre-opening process, including redesigning and implementing menus and manpower hiring
• Setting up deals with suppliers and aggregators
• Initiating and executing marketing campaigns and promotions
• Overseeing and testing production quality & consistency, and coordinating with the Quality Controller to set plans for improvement
• Analyzing menu engineering reports & Sales Mix Analysis and preparing offers and promotions in coordination with the outlet management team to boost sales
• Managing daily operations on floor with the restaurant teams and executive chef
• Overseeing and controlling production, wastage, storage, ordering & procurement
• Analyzing customer feedback reports and recommending corrective course of action
• Guiding the outlet management to meet and exceed budgetary goals, increasing sales while minimizing expenses
• Auditing the effectiveness of inventory & cash controls procedures
• Identifying and facilitates training programs for leaders and line staffs

• Managed the Human Resource Department, ensured compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices
• Prepared and managed a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget
• Developed systems that measure the cost effectiveness of the department
• Contributed to the overall strategic plan of the business and helped compile the annual hotel business plan
• Reviewed hotel benefits and compensation levels in comparison with service sector competitors and made recommendations to ensure the hotel remains competitive within the local employment market as appropriate
• Implemented and monitored an effective employee relations and welfare program in the hotel
• Participated in developing and implementing programs to ensure employee security and safety
• Facilitated trainings as well as onborading programs and orientation sessions
• Assisted in maintaining and creating a positive atmosphere within the hotel that allows for open two way communication and ensures morale and productivity reach the highest possible levels
• Ensured all staff facilities are maintained in good order and meet hotel’s cleanliness standards
• Monitored the administration of the Performance Review Program and acted in an advisory capacity to hotel department heads on the process
• Counseled hotel personnel as needed in areas such as career planning, training and development, employee\personal relations and legal issues related to personnel
• Enforces the IHG Human Resource Management System and worked with Line Manages to develop their capability in this regard:
• Followed up on training needs analysis and other and training programs.
• Provided input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
• Coached, counseled and disciplined staff, providing constructive feedback to enhance performance
• Participated in the IHG Management Development and Succession Planning process by recommending candidates as appropriate
• Maintained hotel Disciplinary Procedures, conducted disciplinary meetings and completed the necessary documentation as necessary
• Developed and implemented recruiting and screening systems and procedures in order to attract qualified candidates for position vacancies

• Supported and administered an annual team member satisfaction survey, and conducted action plan meetings
• Managed the discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programs to foster productivity, and enhance performance.
• Conducted new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programs.
• Oversaw maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensured hotel and company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes.
• Oversaw cafeteria and accommodation maintenance, safety, occupancy percentage and manage costs.
• Investigated all workplace issues to discover facts, identifying potential risks to the hotel or company, and facilitated resolution through employee relations programs. Escalated serious issues in a timely manner.
• Collected and maintained data from exit interviews, turnover statistics, and absenteeism reports to identify trends, training needs, and supervisory issues.
• Controlled and supervised administrative HR tasks and reports, such as Budget vs. Actual, Leavers and joiners, Month end reports, RJ and other governmental reports analysis…

Led end-to-end HR operations across single and multi-property
environments, ensuring compliance with corporate policies, IHG standards,
and local labor regulations while supporting operational excellence. Managed
HR budgets, compensation structures, and workforce planning initiatives to
enhance cost efficiency, market competitiveness, and departmental
effectiveness. Oversaw recruitment, onboarding, performance management,
employee relations, and learning initiatives, coaching leaders on HR best
practices and driving consistent people management standards. Designed
and delivered employee engagement and welfare programs that
strengthened workplace culture and contributed to strong engagement and
retention outcomes.

• Prepared the bonuses, Schooling Fees Entitlements and other financial reports for the Payroll Department
• Compensations and Benefits Studies, grading system and allowances distribution per band
• Prepared and conducted Performance Appraisal and Financial Remuneration Forms
• Prepared Offer letters and internal memos (salary certificates, NOCs)
• Assisted all employees with their day-to-day queries and enquiries on Company policies and procedures
• Provided recruitment support: Interviews, screening, Manpower budget, follow up on visa / labour card applications, arrival of new comers from out of country, start date etc.
• Facilitated training as and when required.
• conducted corrective measure meetings when necessary

I was responsible for preparing financial reports, performance appraisals, and
HR documentation while managing recruitment, employee training, and
payroll administration. My diligent oversight of employee records and
benefits, coupled with day-to-day policy support, ensured strict compliance
with company standards and earned recognition for excellence in HR
operations.

• Took the responsibility of setting a decent amount of the company’s official forms.
• Prepared SOPs and Manuals
• Held interviews with foreign applicants for new job vacancies.
• Helped and assisted the general manager in many decisions and agreements, to become later on the assistant general manager.

• Contributed in setting the restaurants SOPs
• Assisted in Guest Service trainings
• Managed employee performance, including work allocations, grievance meetings and performance management.
• Reduced variable costs through tighter control on overtime expenditures and inventory waste
• Audited restaurant’s financial flow, daily purchasing and sales
• Reported guest surveys and insured high levels of guest satisfaction
• PR with companies and governmental parties in organizing and quoting big events and reservations.