Co Owner
PolyChronia
Total years of experience :21 years, 2 Months
Polychronia is a family owned business and operates in the sector of Socks, Swimwear, Nightwear and intimate fashion: lingerie and underwear for Men, Women and kids. It sells its products through a chain of 6 high-end retail shops in the major shopping malls in Beirut Lebanon. Since I moved to the UAE in 2008, my role in the company is now only on the advisory level
Previously held Key Responsibilities:
• Develop innovative marketing strategies to promote company and products on social media and on traditional advertisement channels.
• Lead Monthly meetings with other branch managers to align the business operations with the concept of the brand.
• Manage personnel skills and talent development to maximize the profitability of the branches.
• Create motivational incentives to employees in order to create a harmonious work environment and generate more sales.
• Supervise stock movement and orders of purchase.
• Monitor the branch financial charts.
• Develop marketing campaigns involving the suppliers and the other branches.
• Designed, Developed, Launched and Managed a successful Loyalty Program.
Key Responsibilities:
• Reported to the learning and development manager
• Organized development through diagnosing learning and performance gaps and training needs analysis
• Recommended, designed, developed and delivered solutions and evaluated their business impact
• Managed colleagues in terms of performance, adherence to the department’s standards, grooming and attendance
• Developed cost management protocols to simplify costly processes
• Established effective relationships with key contacts in various business units for the benefit of the department
• Managed the licensing protocol for the training staff with the General Civil Aviation Authority - GCAA.
• Championed and delivered projects on time whilst adhering to the departmental and corporate quality standards
• Managed and led regular internal audits and participated in external audits conducted on the department by the regulatory bodies such as Flight Operations and the General Civil Aviation Authority
Key Responsibilities:
• Reported to the manager quality assurance and control
• Conducted external audits on behalf of service delivery to verify external supplier capability prior to contract finalisation. Thereafter, conducted inspections on received products, to ensure compliance with contracted requirements and specifications.
• Collated and analysed data and information on a monthly basis, from various sources regarding all internal and external suppliers performance that directly impact service delivery quality
• Managed in flight inspection programs covering a mix of flights, destinations and aircraft types, in order to inspect, audit and evaluate all Service Delivery touch points, product features as well as uniformed staff compliance to standards and report on each and every Inspection using the Quality Control Data Collection system.
• Partnered with the Quality Control specialists to collate and analyse trends and provide Service Delivery Management with monthly reports on areas of concern, to ensure continuous improvements to product and service
• Identified wastage and highlighted potential savings to relevant stakeholders
• Reinforced through face to face communication with the staff, Emirates’ position amongst other airlines in order to create and maintain on-going awareness and focus on customer satisfaction
• Managed the Confidential Safety Reports in line with the Safety Management System (SMS) of the airline, and delivered a final response to the reporter.
• Investigated and audited safety related performance incidents such as inadvertent slide deployment.
• Managed the safety data system, to enable the audit and data analysis of cross-functional processes and systems across safety, service delivery, engineering and training departments. Produced monthly trend analysis for service delivery management review board meetings
• Managed fatigue reports raised by cabin crew, and liaised with Flight Operations and Crew Scheduling to ensure fatigue elements of Scheduling/Rostering and operations are routinely addressed. Raised monthly analysis reports on trends to DSVP Service Delivery for follow up and thereby influencing amendments in scheduling.
Key Responsibilities:
• Reported to the Learning and Development Manager
• Delivered Inflight medical care and basic life support courses to the Cabin Crew and Pilots communities
• Developed, designed and delivered a range of training courses to a multicultural audience, so as to meet all necessary regulation implied by the directorate general of the civil aviation authority GCAA, ensuring alignment with service delivery standards and corporate objectives
• Applied the principles of brain friendly learning during my training sessions and courses design
• Ensured that training procedures meet quality and compliance standards
Achiever, Analytical, Applications, Attention to details, Brain Friendly Learning, Certified Lead and Internal auditor, Champion, Consumables, CRM, Customer Focused, Customer Oriented, Data Mining, Dedicated, Development Framework, E-mail, E-Learning, Energetic, Ethical, Excel, Expert, Facebook, Hardworking, Humane, Influence and negotiation, Integrity, Internal Auditor, Internet, International Relations Skills, ISO, L&D Specialist, Laboratory, Lead Auditor, Learning and development specialist, Loyalty Program, Marketing, Meticulous, MS Office, Multi Sensory, Para-Medical, Perform under work pressure, Pharmaceuticals, PowerPoint, PR, Presentation, Problem Solving, Professional, Project Management, Public Governance, Public Policy, Public Speaking, Punctual, Renewable Energy, Risk Analysis, Sales, SnapChat, Sociable, Social Media, Statistical Analysis, Technology Skills, Twitter, Well Organised, Word.
Key responsibilities:
• Reported to the CEO of the Company
• Developed a Market Segmentation Program for effective targeting
• Managed a team of 117 medical representatives
• Participated in various Medical Exhibitions: Arab Health and Arab Lab Exhibitions - Dubai, the Laboratory Medicine Exhibition, CMEF - Beijing, the 21st European Congress of Pathology - Istanbul, La Journée Internationale de Biologie JIB - Paris and MEDICA held in Dusseldorf - Germany.
• Negotiated and Influenced special agreements and contracts with International suppliers
• Developed innovative marketing strategies to promote company and products
• Developed a successful incentives based customer loyalty programme
• Conducted high-standard Public Relations which reflect the true prestigious Image of the organization to the customers
• Anticipated customer needs, always stood one step ahead of the market
Key responsibilities:
• Reported to the CEO of the company
• Monitored competitors, mastered new product information and acquired excellent understanding of the market place and the future developments for the Organization
• Organised workshops for doctors and end users during new product launches, in addition to organizing training sessions for medical representatives to successfully sell the new items to the end users
• Developed market survey strategies to monitor the progress of products marketing campaigns MEATO frequently launched in the Lebanese market
Graduate from the school of Business Administration with Distinction in the field of management. The degree comprised managerial courses such as Financial Analysis, Project Management, Organizational Behavior, Human Resources and Marketing Management. In Addition to specific courses for the 21st century organizations such as Multinational Operations, Organizational Strategy, Network Control and Global Aviation Issues.
Completed four years of Courses in the Medical Laboratory Sciences field and clinical diagnosis, along with the completion of nine months of practical training in different laboratory departments (Biochemistry, Hematology, Bacteriology, Parasitoloy, Serology, Endocrinology, Radio Immuno -Assay, Molecular Biology, In Vitro Fertilization and Anatomic Pathology)
Graduated from one of the most prestigious high schools in Lebanon, known for its respected formation and strict rules with a respectable general average of 14/20.
