Airport Services Agent
Emirates
Total years of experience :8 years, 1 Months
➢ Passenger check-in.
➢ Greet customers, verifying their identification and printing boarding passes.
➢ Passenger boarding.
➢ Deal with customer questions and requests pretty quickly and pleasant, professional manner.
➢ Help deplaning passengers with questions about connecting flights
➢ Focused on customers satisfaction, resolve their complaints and problems.
➢ Handle sales of luxury watches (Ulysse Nardin, Jaycob & Co and other), jewellery.
➢ Achieving sales and contribution target.
➢ Focused on client’s satisfaction, clarifying their needs and requests.
➢ Handle and resolve customer complaints.
➢ Handle cash and POS Machine for sales transactions.
➢ Prepare daily and monthly reports.
➢ Post-selling support of customers.
➢ Bank customer screening.
➢ Analyze credit and financial documents (Personal Loans, Auto loans, Mortgage, business loan, credit cards and other).
➢ Monitor of credit risk.
➢ Deals with critical customers (non payers) at all areas of collections, arrange calls, visits.
➢ Analyze customers bank account and credit cards statements.
➢ Monitor and analyze operations international payment system banks cards (VISA, MasterCard) to prevent froud.
➢ Work with Banking Data base Software.
➢ Meet and negotiate with customers.
➢ Coordinate with the relevant departments.
➢ Preparing statistical weekly, monthly, yearly reports.
Economic crimes prevention
5 years in Jurisprudence from Ural Legal University in Yekaterinburg city, Russia, graduated in 2006. Qualification: Lawyer (Criminal Law).