Yurii Mykyta

•Pre-Opening new fine dining restaurant, establishing procedures and developing a new team.
•Pre-Opening, SOP´s and Brand Standards implementation.
•Ensure the outlet is following all legal requirements as per Dubai Municipality and Labor Office.
•Menu engineering with Executive Chef.
•Solving the complaints of guests “on the spot
Achievements

•Assist in opening a brand new fine dining restaurant.
•Build new team from different nationalities.
•Coordination and planning of supplier’s cooperation.

- Welcome guests
- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Estimate food consumption, place orders with suppliers, and schedule delivery of fresh food and beverages
- Direct cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records
- Ensures high standard of sanitation and hygiene in the restaurant
- Schedule staff work hours and activities
- training for staff
- Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.

- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- To ensure that staff is well groomed.

- Receiving complaints, suggestions, encouragements from visitors, resolve customer complaints about food quality or service

•Supervision of the staff (kitchen, waiters, barmen).
•Oversee the day to day operations of the 118 seats fine dining restaurant
•Training and examinations for staff.
•Event management.
•Serving Wine/Champagne
•Coordination and planning of supplier’s cooperation.

Achievements

•Best Lviv luxury restaurant in 2008, 2011, 2013, 2015.
•Achieved 100 % revenue target each month.
•Successfully implemented the new concept of the restaurant.
•Demonstrate a positive leadership style with an enthusiastic, positive, committed and
•flexible attitude. Promoting the importance and benefits of effective team working.
•Recognized as an Employee of the Year.

Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
Prepare drink orders for guests according to specified recipes using measuring systems.
Open, and serve wine/champagne bottles
Process all payment methods.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Perform all necessary tasks to service beverages according to the standard of performance manual of the hotel
Set up the bar and prepare all mise-en-place for service
Clean the bar and all equipment to the required standards and maintain this cleanliness throughout

- Present menus to guests and answer questions about menu items, making recommendations upon request
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Take orders from guests for food or beverages
- Serve food or beverages to guests
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Clean tables after guests have finished dining
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Receive and process customer payments

names, favorite drinks and food items.
- Verbally receives and calls back customer orders in a friendly manner.
- Reports all customer complaints to manager on duty.
- Responds proactively to prevent customer service situations.
- Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
- Answers customer questions regarding coffee blends, preparation, and product freshness.
- Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.

- Present menus to guests and answer questions about menu items, making recommendations upon request
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Take orders from guests for food or beverages
- Serve food or beverages to guests
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Clean tables after guests have finished dining
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Receive and process customer payments