Yvonne Palaganas, Events Manager

Yvonne Palaganas

Events Manager

Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Tourism Managemenr
Experience
14 years, 4 Months

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Work Experience

Total years of experience :14 years, 4 Months

Events Manager at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
  • United Arab Emirates - Abu Dhabi
  • My current job since March 2015

Converting leads and handling events including site inspections, contracting, on-the-ground events handling, billing and post-event management. My job is to make my guests delighted with our level of excellent personalized service.

Events Executive at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi
  • United Arab Emirates - Abu Dhabi
  • March 2013 to February 2015

- Received the President’s Award for Sales Excellence for achieving 263% of the 2014 Q1 revenue target.
- Regularly maintains an average of 65% conversion of events leads.
- Handles the social segment while still in charge of repeat government and corporate accounts
- Handled the Nu Skin Chinese incentive group staying at the hotel together with the Director of Events. In total, the Nu Skin mega-incentive group has 14, 500 delegates spread across Dubai and Abu Dhabi. This is the biggest ever corporate incentive group in UAE history.
- Head of the yearly Dragon Boat Competition partnered exclusively with the hotel
- Designated DSA

Events Executive at Shangri-La's Mactan, Resort & Spa
  • Philippines
  • August 2011 to February 2013

- Designated DSA
- Co-handled the first ever Ironman Triathlon in Mactan, Cebu (more than 1, 000 room nights with 2, 000 in-house and non in-house guests participating) and the annual PLDT Asian Carriers Conference (1, 500 room nights with 800 guests) together with the Director of Events
- Handled many other MICE and culturally diverse incentive groups from local and international accounts

Events Coordinator at Shangri-La's Mactan Resort & Spa
  • Philippines
  • May 2010 to August 2011

Hands on first experience of the hotel administration and operations under the point of view of a sales and events person.

Student Volunteer at EXEDRA EVENTS
  • Philippines
  • July 2009 to July 2009

Volunteered during the Asian Publishing Convention held 16-17 July 2009 at the Mandarin Oriental Hotel, and the Asian Forum on Corporate Social Responsibility held 19-20 November 2009 at the Crowne Plaza Hotel.

Intern at World Trade Center Metro Manila
  • Philippines
  • March 2009 to May 2009

Volunteered during the Asian Publishing Convention held 16-17 July 2009 at the Mandarin Oriental Hotel, and the Asian Forum on Corporate Social Responsibility held 19-20 November 2009 at the Crowne Plaza Hotel.

Education

Bachelor's degree, Tourism Managemenr
  • at Asian Institute of Tourism, University of the Philippines
  • April 2010

- Graduated cum laude - Head of Secretariat for the UP Asian Institute of Tourism (AIT) Student Council for AY 2009-2010 - Head of Secretariat for a major MICE management class for the first ever UP AIT Conference on Tourism and Hospitality attended by regional tourism government heads, tourism practitioners and students - Spearheaded Poetry Nights and other literary-related activities for UP UGAT, a writing organization at the University of the Philippines-Diliman - Project Head of several mini seminars and conferences of the organization UP Tourism Management Society about issues and relevant tourism and management related topics - Project Head and one of main presenters of a small UP AIT team that won 1st Place at the TOURbo Marketing: Campaign for Wellness and Tourism in September 2008

Specialties & Skills

Communication skills in English
Event Management
Customer relations
Microsoft Office

Languages

English
Expert
Filipino
Expert

Training and Certifications

Project Management Foundation (PM0355) (Training)
Training Institute:
International Institute for Learning, Inc
Date Attended:
July 2014
Duration:
12 hours