Zaher Alameh

Al-Futtaim Motors-Toyota (March 2014 - Up-to-date)
 Supervising the daily performance of the Sales team by following up on new and used vehicle sales achievements and taking part in irregular transactions during peak season to ensure the required sales target is achieved.

 Managing sales teams to achieve pre-determined operational targets by providing and analysing business plans to meet operation targets determined by the center management.

 Monitoring and evaluate the sales team performance to ensure that the specific portfolios of business performances are met by taking corrective action in conjunction with the center management, whenever required.
 Coaching sales team members to deliver a consistent standard of Toyota Customer Care, whilst taking actions to develop individuals for future growth within the organization.
 Responsible for the clear and effective cascade and implementation of Marketing Campaigns and product launch strategies to Sales Team.
 Ensuring business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales.
 Supervising the sales team activities to ensure that all activities are carried out as per the company's policies and procedures through effective communication and monitoring.
 Initiating dialogue with Sales team and branch management to discuss and address sales target issues, customer complaints and improvement opportunities through regular meetings.
 Meeting with the Sales team to update on product knowledge through regular discussions and sharing information to enhance sales team confidence and performance.
 Addressing customer complaints that require support from the Sales Mangers and Sales Executive to maintain customer satisfaction and achieving Customer Engagement targets.
 Managing documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business.
 Providing sales performance reports to regional Manager/Head of Sales by consolidating weekly, monthly and yearly sales performance vs. targets for review and appropriate action of the Branch management.
 Acting as radar for the Marketing department and providing customer and market feedback on products and competitive activity.
 Managing priorities and target achievement by ensuring clear and open lines of communication between Sales and Back Office teams, including Stock Yard and Accountants.
 Continuously monitoring and analyse sales achievements by carrying out branch sales and marketing campaigns, assisting center Kaizen activities as well as adjustment to business strategies to achieve sales targets.
 Recruiting and training a team of sales executives and Business Managers
 Driving and achieving agreed KPI targets (Volume, Margin, IPRU and ultimately income growth)
 On- going performance management of the team based on agreed KPI metrics and performance levels, plan and setting sales targets for the team
 Creating the dealership sales forecasts by estimating total vehicle sales, gross and operating profits as well as expenses for new and used sales.

Al-Futtaim Automotive Division (April 2012 - Up-to-date)
 Reporting to General Manager F&I Sales
 Leading a ten weeks project for al Futtaim Honda Domasco (Qatar) of changing management and implementing a new sales process.
 Setting annual plans, targets, marketing campaigns and forecasts
 Supervising and training business managers
 Achieved with the sales team the a benchmarked of the highest IPRU
 Achieved the highest sales volume ever in May 2012
 Setting annual Key Performance Indicators (KPIs)
 Building and Motivating sales team with Al Futtaim way of behavior
 Impact planning with Gallup
 Ranked the top business manager in Toyota for year 2012

Job title: Business manager

February 2010_ Present: Al Futtaim Motors - Toyota

Position: Showroom Business Manager:

 Leading a team of 10 sales people.
 Achieved Dubai best business manager for month of October
 Setting sales forecasts and targets, ensuring achieving them
 supervising staff performance, providing training and on-site support
 Managing customer complains
 Managing sales, inventories, finance and audit reports
 Managing the relations with banks and insurance companies
 Ensuring achievement of defined Key Performance Indicators (KPIs)
 Ensuring compliance with al Futtaim sales policies and process

 Role includes handling walk in customers, phone and email inquiries, follow up with financing banks, insurance and traffic department
 Was selected with another candidate only upon a very stringent assessment exercise for more than 700 applicants for the job position
 Assigned for indoor sales for the Honda brand new cars in the largest and busiest showroom in the UAE
 Achieved remarkable sales results in meeting and even exceeding set targets from the joining date (7 - 8 % of the showroom’s sales among 16 salesmen with an average of 110 % on set target)
 Awarded the “top sales executive within first year of joining” by the company’s management
 Nominated among 10 sales professionals out of around 100 staff looking after the Honda brand in the UAE for an exclusive training on selling the special edition of the Honda Coupe Series done by Honda’s Japanese headquarters
 Nominated with another colleague only as a Super User and trainer for other showroom staff for the newly implemented “Fast Track” leading IT system.
 Ranked as “very good” and “one of the best three salesmen in the showroom” in the annual staff appraisal done for the showroom

 Managed to grow the business profits and diversify its services in record time
 Introduced a very profitable line to the business by buying used cars, refurbishing and selling them with exceptional profit margins
 Established and maintaining ties and relations with suppliers and distributors
 Handled all the financial aspects of the establishment including bank relations and facilities
 Showroom management, setup and franchising

 Supervised the bureau’s operations
 Increased the bureau’s revenues through direct and indirect sales contacts, promotional and marketing activities
 Established and maintained very rewarding relations with tourism agencies, event management companies and other corporate clients
 Managed a team of three senior staff members and three junior clerks and assistants
 Handled clients relations (receiving, greeting and facilitating VIP clients’ requirements, car rentals, follow up, mechanical service coordination, accident claims, customers’ complaints and others)
 Coordinated work team operations and requirements with the central management and administration department at the head office (shifts scheduling, reports, payroll, promotions, remuneration reviews, vacations and else)
 Handled all the financial aspects of the bureau (daily operations, reporting to the managements and revenues/expenses projection)