Assistant Executive - Clearing Settlement & Depository
Dubai Financial Market
Total years of experience :19 years, 8 Months
Key Responsibilities:
• Managing entire spectrum of client account opening, maintenance and end-to-end process for clearing, settlement and depository services while aiding clients to effectively manage their securities, portfolios and financial position.
• Processing diverse range of customer requests in timely and accurate manner as well as handling trade settlement and conformation activities inclusive of trade details and instructions to ensure customer satisfaction and avoid any losses.
• Responding to queries (clients, investors and brokers) in a professional and courteous manner; resolving any issues/ disputes using ethical techniques, while escalating serious grievances to senior management for timely resolution.
• Effectively managing office communication system by channelizing mails/ correspondences to requisite departments and striven to implement customer service driven environment.
• Soliciting special requests from DFM clients like address change for local/ international clients, facilitating in opening joint accounts, verifying and distributing dividend cheques including their renewals in conformance to standard policies and procedures of the organization.
• Aiding clients in collating CSD accounts with shares provided, facilitating bank transfer for shareholders while analyzing and correcting discrepancies and errors that surface to ensure accuracy of data and timely processing of transactions.
• Handling I-vestor (ENBD Bank Account) - depositing shares on visa card as well as reconciling all trades in the system to ensure accuracy of trade details and timely processing of payments.
• Generating various daily/ weekly/ monthly statements and directing them to customers via e-mail/ faxes; concurrently computing MIS for strategic analysis and interpretation by Head of the Department.
• Working in close collaboration with other departments like business development, corporate services, HR & strategic planning, financial services market operations and IT for smooth execution of day-to-day business operations.
• Providing guidance and training new employees while maintaining job integration and protecting organization’s value by keeping all the information pertaining to customer transactions and procedures confidential.
Key Responsibilities:
• Handled full operational remit of all banking operations like deposits, money transfers, clearings, manager’s checks and withdrawals after verifying all details like signature, dates, and amounts while checking the account for sufficient funds.
• Effectively interacted with customers of diverse backgrounds/ temperaments and maintained open lines of communication whilst resolving customer problems/complaints with a customer friendly approach.
• Built strong relationships with potential and existing clients, attended to client queries/ grievances to provide best possible level of service while conforming to organizational policies.
• Supported and maximized effectiveness of bank operations to assure positive professional services, revenue growth, positive impact on margin and high customer satisfaction.
• Identified and interpreted opportunities to add value to job accomplishments. Coordinated broadly with team members and seniors to multiply measures of success of various business development, expansion and market penetration initiatives.
• Kept the seniors abreast by providing accurate feedback on performance of team members; advised senior management on maximizing business relationships and creating an environment where customer service can flourish.
Key Responsibilities:
• Administered all elements and functions critical to the success of the HR department within the organization namely recruitment, internal promotion, termination, compensation and benefits management, payroll and learning and development.
• Modified and customized different HR policies, standards and procedures as per business requirements and in line with industry standards for smooth functioning of day-to-day activities.
• Build and maintained databases, confidential reports and personal files of employees, governed performance management and routinely presented various reports to HR manager along with vital inputs for process enhancements.
• Fostered an environment of overall discipline with compliance to all local regulations, legal and labor laws. Provided fundamental support to establish best practices in development and implementation of policies and procedures.
Key Responsibilities:
• Meticulously planned and executed a DWC bazaar, liaised extensively with various intermediaries, garnered feedback to incorporate modifications in the event strategy while conforming to assigned budgets and stiff deadlines.
• Secured bookings with multiple vendors, arranged for requisite permits, delivered fresh and innovative ideas for invitations, gift items, brochures, name badges and welcome packs for visitors.
• Networked broadly with key influences and strategic decision makers for business excellence. Managed smooth running of event (DWC bazaar) and ensured all necessities are fulfilled in an effective and efficient manner.
Other Professional Experiences:
• April 2006 - April 2006, Trainee, United Arab Bank, Dubai - UAE
• July 2002 - August 2002, Trainee, Rashed Hospital (X-Ray) Department, Dubai - UAE