Assistant Sales, Marketing & Reservation Manager
SUNRISE Resorts & Cruises
Total years of experience :10 years, 4 Months
Responsibilities
• Assist in increasing the corporate clients' base
• Close deals and use up-selling and cross-selling techniques
• Designs offers and gift cards to increase sales and create awareness of our hotels & cruises
• Develop and execute marketing campaigns and promotions
• Develop and execute sales and marketing plans for public vacations
• Developing and maintaining sales proposals and present services' presentations
• Handle requests through phone calls, emails and faxes from the international and the domestic clients
• Handling guests' complaints and follow up on solving them to ensure their satisfaction
• Intimate knowledge of the hotels & cruises places among local and regional competitors
• Keep close eye on and maximize the average daily occupancy rate
• Maintain well-organized documentations and reports
• Manage direct and indirect sales activity
• Negotiate contracts, prices, credit terms, warranties and delivery dates
• Participate in trade shows and other marketing and promotional events to solicit new business
• Provide groups with especial rates and packages to sustain strong relationship with them
• Recommend modifications in plans and strategies according to market and competitors continuous study
• Research and identify accounts in the local and international market
• Study and analyze services' weakness and strength points by applying a verbal survey with our guest
• Have weekly &monthly meeting with all sales team to discuss sales activity (write meeting minutes)
• Check director email every day and replied all the emails
• Received all reports concerning the renovation of all boats
• Reserve all the Overbooking reservation on outside boats with lowest price to have profit
• Payment issues
Summer 2000, 2001 & 2002
Assistant Tour Operator
Blue Sky Travel Group
• Providing general and specific advice about different travel destinations
• Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met
• Making arrangements for transport, accommodation, tours, and activities
• Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements
• Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates
• Using the computer database to research information about fares and hotel ratings
• Dealing with payments
• Performing general administration tasks
• Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues
• Evaluating customers' holidays and issuing appropriate feedback forms
Achievements
Cairo University B.A. Tourism (Very Good), 2003