Zaid Gharaibeh

Developing and implementing IT policy/SOP and best practice guides for the company•Designing/implement training programs and workshops forstaff•Managing backup's and disaster recovery solutions•Project ICT focal point for all Sayegh locations•Desgin and build new network infrastructure•Configure monitor security appliances and software for allSayegh group•Coordinate with Vendor/ supplier and prepare proposals and contracts.•Configure and monitor network layer 2 and 3 for all Sayeghgroup.•Working on migrating all on-premise server to cloudsolutions•Configure client /server CCTV cameras for the whole Group.•Maintaining high-performance levels for various systems and networks through performing scheduled system upgrades and licensing, and data restoration and backups
•Planning for future capacity requirements or upgrades, handling all related IT procurements procedures, and authorizing the purchasing of equipment.•Procure ICT equipment along with Procurement department and participate in ICT tenders.•Overseeing and determining timeframes for major projects including system updates, upgrades, migrations, and outages

for Amman, Azraq, Zaatari, Zarqa
Norwegian Refugee Council- Amman
Main Responsibilities:
(September 2017 - Present)
 Responsible of providing first and second level support to NRC staff, including but not limited to network, Systems, software and hardware troubleshooting.
 Prepare ICT SOP's, Documentation, Policies for the Country office and Camps.
 Provide procurement assistance including, but not limited to, researching solutions, raising Purchase orders engaging with potential vendors, making recommendations for product purchases and evaluating bids.
 Assure that all software on NRC equipment is licensed, keep record of licenses, and support contracts to include notification of renewal timeframe to management.
 Configure, manageandsupportnetwork, Securityequipment's.
 Work with ISP and other outside vendors to ensure dependable
operations (ICT Focal Point for all 3rd Party).
 Provide excel training for intermediate NRC staff.
 Provide One Drive, excel and any ICT software Training for all Staff.
 Implement plan of action for delegated portfolio of support function’s projects (activities, budget and project documentation).
 Day to day follow of progress for the ICT team in project implementation in all locations.
 Managing Backup’s for Databases and systems if needed.
 Prepare and analyse Various on monthly basis report (Printing

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ZAID GHARAIBEH +962796555448
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Paper usage, helpdesk)
Ensure adherence and compliance with NRC policies, support function tools, handbooks and guidelines.
Ensure that projects target beneficiaries most in need, and explore and asses’ new and better ways to assist.
Promoteandshareideasfortechnicalimprovement.
Prepareperiodicprogressreportsandotherdocuments.
Ensure capacity building of project ICT staff and transfer of key skills and prepare quarter development plan for ICT team.
Liaison and collaborate with relevant local authorities and stakeholders.
ScheduleperiodicTrainingsandupdatesforstaffasICTfocalPoint for all area's

Main Responsibilities:
▪ Instituting protocols for the use of IT across departments and projects using (ITIL standard)
▪ Ensuring network security through the use of filters, access lists and firewall configuration and troubleshooting network failures and connectivity problems.
▪ Monitoring wide area and local area network traffic, events and failures.
▪ Installing new / rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
▪ Planning for future capacity requirements or upgrades, handling all related IT procurements procedures and authorizing the purchasing of equipments.
▪ Maintaining high performance levels for various systems and networks through performing scheduled systems' upgrades and licensing, and data restoration and backups.
▪ Installing and configuring software and hardware for printers, network cards, and aviation software.
▪ Providing technical support and onsite training on various premises (i.e. Head office, Airport, Clinic & Sales shop) for stakeholders when needed.
▪ Review and monitor all telecommunications invoices and plans, and apply adjustment according to employees' needs and organisational hierarchy.
▪ Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective action.
▪ Being Air Arabia Jordan reporter interacting with UAE main hub team and third parties' suppliers.
▪ Liaising with Air Arabia's clients and professionally building an excellent rapport with stakeholders.

In my position as It administrator my principle Accountabilities were as the followings:
Networking:-
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Switching:-
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VLAN’s, VTP, Trunking, STP, MSTP, RSTP, EtherChannel, , port Security, DHCP snooping, private VLAN, HSRP, VTP, SNMP, GLBP, IP routing, ACL, syslog
Note: technical hands on HP E-series and CISCO
Routing:-
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OSPF, EIGRP, RIP, RIPv2, BGP, static route.
Design & Monitoring:
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solar winds(6, orion, enineer tool kit), spiceworks, for monitoring, smart draw and MS Visio for desgining.

Servers & Virtulization:
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VMware:-
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creating installing. Maintaining, troubleshooting, HA, clustering DRS, ethchannel(teaming), fault tolerance vmotion, VMware converter, vcenter, Vsphere, web console, vmware data protector, distribution switches config alarms schedule jobs migrate, upgrade(remidiate or stages)
Note: profissional Hands on VMware 4.x 5.x
Servers:-
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installing, maintanining, troubleshooting, Active directory, DNS, DHCP, Backup solution, Printer server, File server, SNMP.
Security:-
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Create/Review/Implement and enforce IT Security Policies, Procedures, UTM, VPN standards using firewall, proxy And Installing antivirus admin kit and monitoring users behavior, ACL, isolation fnetwork vlan’s, virtual IP
Note: we use Fortinet, Ipcop, Content Keeper, And Kaspersky .

In my position as Network Engineer, my principle duties Were as the followings:
Networking:-
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Plan, execute, and finalize projects in the National Broadband Network Dep. according to strict deadlines.
Monitors system performance, implements, configuring, performance tuning, Initiate daily, weekly, monthly reports, according to our department plans we supervise third party companies for implementing NBN project on our sites.