Transaction processing Analyst
Accenture
Total years of experience :3 years, 6 Months
• Managing SLA (Service Level Agreement) & 100% Infra uptime, Ensure information systems and review structure for SLAs and client satisfaction are in place and effectively used
• Provides a focus for SLA management and customer satisfaction.
• . Working in Global ERP project from MDM(master data management) perspective. This was for the implementation of Oracle Financials in different companies of Telenor Group (Serbia, Montenegro, Bangladesh)
• Managing Master Data Elements in Oracle R12 (AP, AR, GL, FA, PA, INV and HRMS Modules).
• Acting as single point of contact for handling escalations/issues for error situation from all customers (70+ Telenor Group Companies) related to Master Data Work
• To perform quality audit of all Master Data Elements and Working in Procure to Pay Team and performing all the tasks required to complete the P2P cycle from receiving the invoice till dispatching the payment cheque to Vendor. Dealing and handling the queries of external vendors and internal customers
•Coordinated vendor creations, and account analysis for all payments from Model N to Medicaid and Medicare vendors in Oracle ERP
•Vendor Management: Steering strategic sourcing through the identification of cost effective vendors/suppliers for procurement with an aim of reducing cost while improving quality & reliability.
•Vendor Management: Steering strategic sourcing through the identification of cost effective vendors/suppliers for procurement with an aim of reducing cost while improving quality & reliability.• Shift wise management of the voice calls / system / email / chat requests, incidents. Manages and coordinates urgent and complicated support issues with end users / internal customers. Escalate for all requests and incidents.
•Shift wise management of the voice calls / system / email / chat requests, incidents. Manages and coordinates urgent and complicated support issues with end users / internal customers. Escalate for all requests and incidents
•Helps develop diagnostic techniques; documents problem identification techniques related to service or products to assist service desk staff in identifying and resolving customer incidents.
•Provides internal training to service desk personnel on all company products and problem identification techniques, to include diagnostic software and hardware.
•Responsible for incident and problem management.
•Proactively follows through on customer issues to ensure customers concerns are addressed accurately and promptly
•Utilizes customer feedback to identify required changes to company Products. Communicates change to Product Specialist group by submitting Request for Change notices, Feature Requests, and Defect notices.
•May act as liaison between Customer Operations and escalation groups such as Software Development/Engineering/Testing.
•Implements improvements to internal Customer Operations programs, processes and procedures
•Serves as the initial escalation point for service desk.
•Helps to maintain the Customer Operations Knowledge Base
•Logs, accurately tracks and documents all incidents in the call tracking database, CRM.
•Escalates incidents in accordance with the service desk procedures and Maintains individual education plan with goals to achieve.
•Coordinates and completes large technical level projects for customers escalated from Service Desk, Service Desk Lead,
•Purchase Orders ~ Check Runs ~ Coordinator~ Month-end Closing ~ Audit Preparation~ New Vendor Setup ~ Full Cycle Accounts Payable ~Technology~W9s ~ Vendor Inquiries ~ Reconciliations ~ General Ledger ~Team Leadership~ Create Business Contract Agreements~ Invoicing.
• Developed lasting business relationships with senior executives to help account managers create value in
Developed business relationships with senior executives to understand the needs and requests of clients and customers when creating solution-oriented proposals.
• Developed and documented business case justification, cost-benefit analyses, executive summaries, and coordinated execution of implementation plans with senior command leaders for the Executive/Strategic planning committee.
• Work closely with senior executives at diverse business clients to develop viable marketing and business development strategies/plans.
• Collaborated with the senior executives on development and implementation of business objective and new business opportunities; identifying key prospects through primary and secondary research.
• worked on LinkedIn, zoom info and hoover for information
•Building strong network and connection in the industry through cold calling and e-mail campaigning
•Introducing company\'s services among decision makers and C-level executives
•Understanding and identifying prospect\'s requirements for Market Research and fixing appointments for our front-line sales
•Setting up 60 live appointment per quarter for client with managment level.
Manav Bharti University (MBU) is a State Private University in Solan, Himachal Pradesh, situated at a village near Kumharhatti. It was established under the Himachal Pradesh State Legislature Act and notified under Section 2(f) of the University Grants Commission (UGC) Act 1956. The Bachelor of Commerce degree is designed to provide students with a wide range of managerial skills, while at the same time building competence in a particular area of business