Zainab Butt

Manager في Burberry

• الكويت
• أغسطس 2013 إلى أغسطس 2016

• General
Ensure that the store operates in accordance to the company’s policies.
Hitting sales targets and maximizing profitability.
Marketing and promoting the business.
Resolving customer complaints and queries.
Maintain stock level in the department.
Supervising stock control, working on SAP and other software provided by company.
Training and supervising staff.
Make sure that the business is in compliance with safety and health regulations.
Ensure that detailed housekeeping has been done.
Carry out additional duties as directed by the management.
• Sales
Providing iconic customer experience maximizing every sale with excellent product knowledge.
Building client relationships, attaining loyal clients.
Assist the team in being perceptive to customers’ needs and ensuring everyone has sound product knowledge.
Communicate sales target and sales information on daily and weekly basis.
• Staff development and communication
Aware of company communication and ensure that staff is aware of information that is communicated by higher management.
Monitor staff performance during the probationary period also provide feedback to higher management to conduct annual appraisal.
Motivate the team by introducing incentives to ensure everyone on team is working toward common goal.
Ensure that all employees conduct themselves professionally and comply with company grooming guideline.
• Merchandise
Applying monthly floor sets with VM team.
Work closely with Visual Merchandising team, giving them right feedback about fast sellers and slow sellers.
• Security / Health and Safety
Ensure that the position of stock in the store is designed to minimize theft by customers or staff and that the company procedure on security in relation to the theft is adhered to.
Cash handling, credit authorization and arrangement of staff purchase.
Reporting of stock, Cash and loss, RIVO reports.