zainab jaafar

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviewing all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensuring that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Aware and in pursuit of opportunities for account growth and new business, involving the Account Director, Sales.
• Providing regular two-way communication between the client and team, to providing strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Reports to the Account Director, providing regular input on all account activity, including status and call reports on a weekly basis.

• Handling Customer Accounts.
• Issuing lost and replacement cards.
• Activating accounts.
• Stopping accounts.
• Cancelling accounts.
• Action work list cases.
• Open dispute cases.
• Handle corporate accounts when off duty.
• Update excel sheets with customer details.

• Response to customer request and complaints.
• Market Batelco Products.
• Print phone bills.
• Provide customer with required information.
Batelco (Bahrain Telecommunication Company)

• Response to customer request and complaints.
• Provide excellent quality of service to Individual and Corporate Customers.
• Give customers the Cheque book, ATM, Visa and Master card.
• Open New accounts.
• Print Account Statement.
• Market Ahli united retail Product.