Customer Service Officer
HSBC Bank plc
Total years of experience :3 years, 7 Months
Responsibilities:
• Ensured sales opportunities were maximised through various sales activities.
• Engaged in conversation with customers, built rapport and asked questions in order to get a better understanding of their needs.
• Engaged with customers over the telephone and face to face and productively created opportunities to attract new customers while growing relationship with existing ones.
• Dealt with complaints and enquiries in a professional and timely manner.
• Generated leads on the sales floor and converted such leads into sales.
• Approached and welcomed customers in the banking hall during meet and greet shifts.
• Engaged in the sales of credit cards, personal loans, insurance and mortgages.
• Successfully carried out administrative tasks to support the efficient operation of the branch.
Skills developed and accomplishment:
• Developed an excellent understanding of the banking and finance sector and built a stronger customer service skill.
• Developed an excellent IT skill using the Microsoft office package and Lotus Notes.
• Worked the highest number of individual solution which indicated a high number of customer engagement in the third month of my employment.
• Voluntarily and successfully conducted a fun Friday morning meeting as an ice breaker before the commencement of the day’s job.
• Commended by my manager and customers on different occasions for providing a superior service.
Responsibilities:
• Actively assisted customers with finding desired products on the shop floor.
• Processed online bookings and introduced gift aid to donors.
• Operated the telephone, assisted with paperwork and data entry using the computer.
• Booked in customers for the collection of donated items and delivery of sold items.
Skills developed and accomplishment:
• Built a stronger communication and interpersonal skill.
• Successfully trained a new entrant on the day to day running of the shop.
• Increased the number of customers who gift aided donated items by 10% by explaining the importance of gift aiding donated items to them.
Responsibilities:
• Supported and promoted Coventry University by providing assistance to the energy saving research project which involves student engagement with energy and environmental issues in the University’s accommodation and campus.
• Ensured Facebook site posts are in accordance with University’s guidelines on the use of social media.
• Promoted energy saving tips within the university and also organised sign up campaigns and exhibition events.
• Drafted progress report in order to assess the goals accomplished so far.
Skills developed and accomplishment:
• Built a stronger interpersonal, communication and analytical skill.
• Increased student awareness on energy saving within the campus by 50% through various campaign activities across the campus.
• Coventry University won the first class rating in the people and planet Green League based on environmental and ethical performances.
Responsibilities:
• Helped students and visitors with directions around the campus.
• Dealt with complaints and enquiries on the phone and face to face.
• Marketed and sold NUS extra card to students and also assisted with sales of tickets and Coventry University branded products.
• Kept records of tasks carried out on a daily basis, made reservations for meeting rooms and also booked appointment for students to speak with a school adviser when required.
• Updated student and customer information using Microsoft Excel.
Skills developed and accomplishment:
• Developed an excellent administrative skill.
• Developed a good organisational and communication skill.
• Increased the sales of NUS extra cards by 30% through various marketing activities.
Responsibilities:
• Oversaw the number of accounts opened on a daily basis.
• Resolved customer queries and enquiries in a timely and professional manner.
• Promoted and sold new and existing bank products to customers.
• Educated and advised customers on new bank products while I also encouraged existing customers to upgrade to more suitable accounts.
• Advised on how to mobilise deposit for the bank and also served customers as a cashier.
• Generated leads and introduced new customers to the bank.
Skills developed and accomplishment:
• Developed a good understanding of customer service.
• Met and exceeded my targets on the sales of account opening packages for two weeks in a row.
