Zainab Rahma

✓ Use properly Opera Sales and Catering System for maximum performance.
✓ Support the event planning, strategy and development to enrich the value proposition that Informa Markets provides.
✓ Support the design of the Event experience, ensuring a high-quality level of delivery in support of the Event’s strategy and customer needs
✓ Develop and improve the customer experience at each Event, ensuring after sales and customer service, collating feedback and incorporate in future events.
✓ Build Event loyalty with customers in understanding both specific and wider market needs, feeding trends / issues back into the Event Manager as input to Event strategy
✓ Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to set up for success
✓ At the Event, support the on-site delivery and setup, supporting logistics for exhibitors and team members
✓ Support the Event Director/Manager in overseeing the Event floorplan, managed by the Sales Operations team, escalating any strategic decisions where required
✓ Plan media advertising
✓ Event planning, design and production within time limits
✓ Working with clients to identify their needs and ensure customer satisfaction
✓ Propose ideas to improve provided services and event quality

✓ Greeting both arriving and departing customers in a very friendly manner.
✓ Provide utmost assistance to every customer like assisting them to their seats, providing them the menu list, introducing them to their server, and during peak hours when the restaurant is full, must manage the Restaurant’s Waiting List.
✓ Complete all delegated tasks assigned to them by the management and make sure that everything has been completed before the end of their shift.
✓ Knows all about the products and services offered by the company as well as a comprehensive knowledge of all the operating procedures and policy guidelines implemented by The Cheesecake Factory.

✓ Road inventory survey
✓ Classified traffic volume count survey
✓ Origin and destination survey
✓ Household interview survey
✓ Speed and delay
✓ Intermediate public transport operator survey
✓ Intermediate public transport user survey
✓ Gather data for determination of vehicle classification, turning movements, direction of travel, pedestrian movements or vehicle occupancy.
✓ Automatic counts are typically used to gather data for determination of vehicle hourly patterns, daily or seasonal variation and growth trends or annual traffic estimates.

✓ Organizing Badges for members, assisting non- members.
✓ Supervises administrative support staff and manages the operations.
✓ Prepares the venue and schedule
✓ Follows-up the applicants, faculty experts and Panel of Assessors
✓ Prepares the necessary documents needed in the assessment
✓ Gathers the result of the assessment exam and processes them.

✓ Organizing Badges for members, assisting non- members.
✓ Supervises administrative support staff and manages the operations.
✓ Prepares the venue and schedule
✓ Follows-up the applicants, faculty experts and Panel of Assessors
✓ Prepares the necessary documents needed in the assessment
✓ Gathers the result of the assessment exam and processes them.

✓ When situations arise and it is required, provide guests with answers, alternatives and solutions to issues presented.
✓ Supervise the Guest Relations Associates in their daily duties and ensure these are completed and followed up in accordance with Company standards.
✓ Maintain a work environment that fosters the coaching, mentoring and development of subordinate staff
✓ Manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
✓ responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards
✓ Maintain good communication and work relationships in all hotel areas
✓ Maintain staffing levels to meet business demands
✓ Attend all Reception meetings and Executive Lounge Meetings
✓ Comply with hotel security, fire regulations and all health and safety legislation
✓ Act in accordance with policies and procedures when working with front of house equipment and property management systems
✓ Assist with other departments, as necessary
✓ Ensure that guest check-in and check-out services are done promptly and courteously.
✓ Ensure that front office staff is available at all the times for customer assistance.
✓ Provide outstanding services and ensure guest satisfaction.
✓ Provide direction and guidance to front office staff to meet hotel goals.
✓ Manage special requests for customers including restaurant reservations, limousine services and car rentals.
✓ Address guest inquiries and concerns in a timely and professional manner.
✓ Coordinate with Event Coordinator in organizing meetings and specials events as requested by guests.
✓ Escalate unresolved guest issues to Director for immediate resolution.
✓ Monitor and manage expenses within allotted budget.
✓ Welcome and escort VIP guests and special guests from driveway to assigned rooms.
✓ Maintain the facility clean, safe and appealing
✓ Coordinate with Florist for flower decorations in lobby and rooms.
✓ Welcome, greet and meet customers in lobby.
✓ Follow and enforce established policies and procedures.
✓ Make and change room assignments according to guest requirements.

✓ Check all guest reservation for the day. Checking the preference of the guest as per guest request or any special occasion.
✓ If there is any big group arriving to the hotel, designating rooms same floor level, preparing the registration paper for checking in and preparing the room key in advance.
✓ Tracking each and every rooms if there would be any changes in the room status.
✓ Checking and coordinating all the time with reservation team, front desk team and housekeeping team to make sure all the hotel status and room status are well organized and needs any additional information that needs to be fixed.
✓ Checking room status if its dirty status, clean status or complete status. To make sure room is ready for the new arriving guest in the hotel.
✓ Upon check out process, I am responsible to give a check out call to each guest and ask if they wanted to extend their stay, need any assistance from the bellboy to help in bring their luggage down to reception and if they want their bill to be ready once they come down to reception to check out.
✓ Coordinating with housekeeping to check the room once guest left the room upon check out to check if guest consumed any mini bar items and to check the room.
✓ Filing all guest information in the system, and scanning their identification id and putting the documents in their room file at the reception.
✓ Block rooms for guest with special occasion, coordinating with guest service to follow up to make sure that the room has a special set up ( example: if guest celebrating anniversary, i coordinate with guest service if they have set up the rooms with romantic candles, flower petals scattered around room, and if the complimentary cake and chocolate is placed in the room)
✓ If guest has complain at the reception, I approach guest and talk to guest until make sure guest doesn’t leave unhappy
✓ Making sure guest stays in hotel and has memorable and treasured experience with their family.
✓ Coordinating with housekeeping team making sure that amenities is complete in the room and room is perfectly clean before selling hotel room to guest.
✓ Handling staff schedules for front desk.
✓ At the end of the day submitting and checking cash report and journal report of every staff, and submitting and checking room reports.
✓ Entering data and information in the system of every guest experience in the hotel like guest complaints, guest suggestions, and guest satisfaction.
✓ Making sure that stationary in every department are provided every day.
✓ Provides leadership, training and support to all Front Desk staff and assists management in modeling and enforcing the Hotel's Standards of Excellence.
✓ Serves as the face of the hotel, providing guests with a first and last impression whenever possible.
✓ Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets.
✓ Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
✓ Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
✓ Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments.
✓ Perform duplicate reservation checks; block rooms.
✓ Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
✓ Receive, record, and relay messages accurately, completely, and legibly.

✓ Check all guest reservation for the day. Checking the preference of the guest as per guest request or any special occasion.
✓ If there is any big group arriving to the hotel, designating rooms same floor level, preparing the registration paper for checking in and preparing the room key in advance.
✓ Tracking each and every rooms if there would be any changes in the room status.
✓ Checking and coordinating all the time with reservation team, front desk team and housekeeping team to make sure all the hotel status and room status are well organized and needs any additional information that needs to be fixed.
✓ Checking room status if its dirty status, clean status or complete status. To make sure room is ready for the new arriving guest in the hotel.
✓ Upon check out process, I am responsible to give a check out call to each guest and ask if they wanted to extend their stay, need any assistance from the bellboy to help in bring their luggage down to reception and if they want their bill to be ready once they come down to reception to check out.
✓ Coordinating with housekeeping to check the room once guest left the room upon check out to check if guest consumed any mini bar items and to check the room.
✓ Filing all guest information in the system, and scanning their identification id and putting the documents in their room file at the reception.
✓ Block rooms for guest with special occasion, coordinating with guest service to follow up to make sure that the room has a special set up ( example: if guest celebrating anniversary, i coordinate with guest service if they have set up the rooms with romantic candles, flower petals scattered around room, and if the complimentary cake and chocolate is placed in the room)
✓ If guest has complain at the reception, I approach guest and talk to guest until make sure guest doesn’t leave unhappy
✓ Making sure guest stays in hotel and has memorable and treasured experience with their family.
✓ Coordinating with housekeeping team making sure that amenities is complete in the room and room is perfectly clean before selling hotel room to guest.
✓ Handling staff schedules for front desk.
✓ At the end of the day submitting and checking cash report and journal report of every staff, and submitting and checking room reports.
✓ Entering data and information in the system of every guest experience in the hotel like guest complaints, guest suggestions, and guest satisfaction.
✓ Making sure that stationary in every department are provided every day.
✓ Provides leadership, training and support to all Front Desk staff and assists management in modeling and enforcing the Hotel's Standards of Excellence.
✓ Serves as the face of the hotel, providing guests with a first and last impression whenever possible.
✓ Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets.
✓ Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
✓ Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions.
✓ Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments.
✓ Perform duplicate reservation checks; block rooms.
✓ Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
✓ Receive, record, and relay messages accurately, completely, and legibly.

✓ Responsible for the overall administrative functions and often oversee the support of executives, as well.
✓ Supervise administrative staff, office managers and staff assistants, offering guidance and training while delegating work task
✓ Managing calendars, responding to email and phone messages, assisting with customer requests and questions, coordinating meetings, compiling meeting materials and documents, creating presentations, booking travel and providing executive staff with support as needed.
✓ Evaluate staff members and provide feedback for improvement. Responsible for identifying areas of weakness, departmental inefficiencies and providing appropriate recommendations for resolving these issues. Ensure employees act in accordance with company policies and implement disciplinary action when necessary.
✓ Assigning job duties to individual staff members and prioritizing workloads. Responsible for processing payroll for all employees. Ensure that tasks are completed in an effective and timely manner.

✓ Perform accounting and clerical functions to support supervisors.
✓ Record business transactions and key daily worksheets to the general ledger system.
✓ Input type vouchers, invoices, checks, account statements, reports, and other records.
✓ Work with adding machines, calculators, databases and bank accounts

✓ Typically provides general administrative support to projects, under the direction of more experienced project management professionals.
✓ Help produce proposals, plans and reports.
✓ Organize and maintain project files and databases.
✓ Adhere to data collection and management procedures to prepare, collect, record and input data.
✓ Collect annual reports and detailed budgets for proposal inclusion.
✓ Support study participant activities to include hiring, communication, screening and orientation.
✓ Maintain automated databases to report and comply.
✓ Develop reports and correspondence independently.
✓ Coordinate travel needs, schedules and meetings and develop documents and monitor production activities.
✓ Manage project file systems and involve in project related calls.
✓ Ensure proper state of change requests and document them.
✓ Interact with engineering managers, engineers and technicians to create documentation.
✓ Handle new projects set up and take off and support preparation of close out documents.
✓ Coordinate with project teams on tasks as per objectives