Zakaria Hafioune, Revenue management executive

Zakaria Hafioune

Revenue management executive

Air arabia

Location
United Arab Emirates - Sharjah
Education
Bachelor's degree, Economy & management
Experience
15 years, 9 Months

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Work Experience

Total years of experience :15 years, 9 Months

Revenue management executive at Air arabia
  • United Arab Emirates - Sharjah
  • My current job since February 2011

-Identifies the break-even revenue of the responsible routes
& producing longer-term plans.
-Calculates the seat factor combination which best ensures the
profitability.
-Calculates the most competitive fares available in the market.
-Collates competitors fares and products.
-Arranges for feedback from sales staff.
-Measures profitability of responsible routes,
-Ensure balance between revenue generation
-Creation and management of fares, flight optimization
-Analyzing the development of the demand by segment, market, channel.
-Recommend and coordinate the available funds product and Rates,
-Transmit the recommendations to the commercial department :
Quotation of groups, contracts and in the negotiation of allotments.

Sales/ticketing & reservation agent at Air arabia Maroc
  • Morocco - Casablanca
  • January 2010 to January 2011

.Entrusted with all aspect of the ticketing field of the airline using .
.Payment processing (invoicing and receipts).
. Handling requests and demands of the passengers.
.Handling of national and international incoming calls and emails.
.Ensuring guest highest standard customer service.
.Issuance of staff tickets
.Handling the sales of the office.

Commercial agent at Royal Air Maroc
  • Morocco - Casablanca
  • May 2008 to September 2009

Ground Staff / Costumer service

Education

Bachelor's degree, Economy & management
  • at University Haasan 2 of Economics, Law and Social sciences
  • July 2007
High school or equivalent, Ecomomy & Administrative Series
  • at Jaber bnou Hayane
  • July 2003

Bacalaureat

Specialties & Skills

Customer Service
Commercial Sales
Pricing Strategy
Pricing Analysis
Revenue Management
Pricing

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Training of Awareness to Integration of airport Commercial Agent (Certificate)
Date Attended:
April 2008
Valid Until:
May 2008

Hobbies

  • Music
  • Basket ball
  • Travel