Head of Customer Relations
Customer Service
Total years of experience :12 years, 1 Months
Best customer relationship service 2020 following the supplier survey carried out by the FNCCR and the CLEEE
-Management of two customer advisers
-Privileged interlocutor of the customer from the signing of the contract
-Monitoring of activity and key indicators
-Monitoring of the processing of customer requests by internal teams
-Process deployment
-Management, coordination and piloting of customers
Distributor Relationship Manager - Customer Service
-Guarantee of customer activation
-Analysis of the customer account linked to the various problems received from the distribution network operator
-Specific treatments for Key Account customers (8, 000 meters - Paris City Hall, ACCOR & Lucien Barrière group)
-Implementation of the necessary corrective actions
-Supervision and processing of integration errors in the management tool
-Implementation of transmission contracts with network managers
- Portfolio optimization
-Regulatory watch, participation in information meetings and working groups on processes, organized by the various
bodies
Accounts Receivable Manager - Backoffice Service
-Billing of around 3, 500 meters per month or 2.2 TWh per year
-Monitoring and processing of complaints
-Unblocking invoices
-Control and validation of prices when signing new contracts
-Processing and integration of flows transmitted by the GRD
-Participation in meetings for the development of the new
Support to the sales department
-Statistics (Cost, Margin, Billing, Turnover)
-Treatment of customer complaints
-Sales forecast
-Replacement / Deletion of products on the market
-Inventory management, Analysis of product shortages in relation to the Supply Chain.
Sales administration manager « Middle Office » - Customer Service
-Correction, release and follow-up of orders until delivery
-Analysis and daily justification of delivery delays
-Updating of the customer database
-Correction of pricing errors
-Management of customer disputes
-Implementation of process
-Creation of analysis reports
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