Services Manager
Al Rabie Saudi Foods Company Ltd
Total years of experience :11 years, 5 Months
Highlights:
• Won CEO award for achieving targeted goals.
• Achieved 100% fulfillment of customers’ orders & requests during 2019 & 2020
• Suggested and implemented a new truck load configuration that decreased monthly movement between warehouse and customers by 15% thereby decreasing transportation and operations costs.
• Suggested and implemented a new warehousing policy enforcing customers to withdraw their month’s orders in the same month which resulted in achieving the agreed sales targets and minimized the warehouse space utilization KPI’s.
• Successfully led the service team to achieve targeted sales +60 million USD across the Middle East.
• Assembled and finalized annual sales forecast and budget for markets.
Responsibilities:
Operations Management
• Address customer’s needs, problems, complaints, requests, questions, and deadlines in a business-like manner.
• Verify with the service department that the appropriate services have been completed.
• Provide customer service levels that exceed customer expectations.
• Manage executing exciting contracts / agreements; lead the process of preparing and finalizing new contracts.
• Develop/manage relationships with major customers, suppliers, 3rd parties and major businesses.
• Establish priorities on a daily basis among completing requirements to ensure that products and services are delivered to customers as promised.
• Serve as focal point of contact between external and internal stakeholders (production, planning, logistics, QC, Warehouse, finance, marketing and other related areas) for smooth operations.
• Meet the customers and suppliers to ensure contracts are being fulfilled and re-negotiated as necessary.
• Partner with business managers to drive financial performance through maintaining reports such as DSR, Monthly, BDA vs ACTUAL SALES, ATL&BTL provisions, new market development, etc.
• Prepare models to assess future profitability of identified opportunities
• Taking a lead role in solving commercial issues that may arise
Sales Management
• Support the sales and marketing department by conducting analysis of commercial opportunities.
• Develop the sales strategy in coordination with other account managers, influences new product/services development and ensures delivery of tailored solutions and accelerate the growth in the targeted markets.
• Engage closely with the marketing team, NPD team and development managers in operation related to launching new products in markets.
• Lead the service team to achieve the agreed sales targets as per the customer contracts / agreements
• Develop/manage relationships with major customers and major businesses.
Highlight:
• Won ALRabie ITQAN Excellence award for achieving company goals.
• Developed and implemented the new business metrics for the supplier’s scorecard.
• Reduced the time span required for fixed asset and CAPEX approval from 14 days to 7 days through the utilization of value stream mapping method.
• Achieved significant cost reduction & cost saving of an average of 8 - 12 % during Q4 2015, 2016, 2017 and 2018 respectively.
• Developed Back up source list for Key Commodities, reduced dependency on the single source by 50%
• Acknowledged for maintaining extra-ordinary department KPI rating throughout the year 2017 & 2018.
• Led the procurement team to supply the company complex requirements, accountable for annual buying budget + USD 50 million
Responsibilities
Project procuring
• Managed the procurement team in delivery of sub-contract and supplier work packages, the creation of detailed purchase orders including scope of supply, deliverables, milestone payments.
• Managed solicitation method (RFQ, RFP) as per the company policy, review, and approved the Bidding Documents.
• Responsible for approving the purchase order in the ERP system and ensuring the contract value remains below the budget constraints.
• Managed and reported supplier project risk in the supply chain including sub-tier suppliers.
• Reported budget and project variances associated with the supply chain.
Packing Materials, Raw Materials, Spare parts & consumables
• Ensured integrity of the Raw Material & Packing Material manual, ERP system data base and updating changes if any.
• Worked out procurement plan based on the sales forecast & S&OP. Closely monitored stock levels & re order level using BI tools.
• Led contract negotiations, driving cost savings initiatives, and implementing strategic sourcing best practices and ensuring best in class pricing is received.
Supplier Management
• Ensured guidelines to utilising and managing the Approved Supplier List are always followed within the procurement team.
• Developed supplier scorecards and conducted quarterly business reviews. Expanded reliable suppliers to effectively achieve cost, availability, and strong supplier management relationships.
• Identified new suppliers as necessary and determined the optimal set of providers for goods and services.
• Fostered supplier relationships through site visits and face to face negotiations to ensure maximum supplier and sub-contractor performance at all times.
• Ensured a robust change control / technical query route is established within the supplier base.
• Reviewed and monitoring of Early Warnings / Compensation Events with in the supply chain.
Highlights:
• Achieved cost saving of 8% out USD 20 M buying budget for 2013 -2014.
• Implemented blanket purchase order for bulk deliveries that reduce the average purchase requisition to delivery order cycle time from 30 days to 15 days.
Responsibilities
• Planed, coordinated and executed project purchases.
• Developed and maintained lists of suitable suppliers/services provides in fulfillment of project demands
• Ensured compliant supplier selection and qualification as per applicable processes and procurement guidelines for direct and indirect scope.
• Prepared and issue Requests for Quotation /Bid, negotiate with suppliers and obtain offers
• Ensured all relevant documentation for proposals was complete and accurate.
• Ensured all technical, commercial and contractual correspondence with Suppliers/Vendors/ contractors and subcontractors are efficiently addressed and closed out.
• Prepared purchase orders based on verified specifications, terms & conditions, material codes, and prices, etc
• Managed post-order topics such as supplier invoices and follow-up release of payments
• Documented and archived properly procurement information including preparation of regular and ad-hoc reporting related to procurement scope of activities
Engineering management is the application of the practice of management to the practice of engineering. Engineering management is a career that brings together the technological problem-solving ability of engineering and the organizational, administrative, and planning abilities of management in order to oversee the operational performance of complex engineering driven enterprises.
Electrical engineering is an engineering discipline concerned with the study, design and application of equipment, devices and systems which use electricity, electronics, and electromagnetism.