Total Years of Experience: 10 Years, 10 Months
April 2021
To Present
Biomedical Field Service Engineer
at Roche Pakistan Limited
Location :
Pakistan - Karachi
Responsibilities:
• Support team, junior engineers, and manage fieldwork.
• Provide onsite and remote support to customers to resolve the issues on daily basis.
• Backup support to customer service center by resolving assigned tasks via phone support and digital tools and physically visiting customer.
• Maintain excellent relationships with customers, ensuring a high level of customer satisfaction.
• Handle sophisticated Instruments and resolve technical issues in a practical manner
• Attend online trainings of new technologies and instrumentations to enhance technical skills, train junior engineers and develop their skills.
Achievements:
• Cobas 5800 Service Training Standardized
• Bench Mark Ultra Service Training Standardized
• Maintenance and Repair Training Cobas 6800
• Cobas 4000 Service Training
• Bench Mark Special Stain Service Training
• Cobas 6000 Installation and Service Training
• Bench Mark XT Service Training Certificate
• Cobas b 221 Service Training Certificate
• Cobas 4800 Maintenance and Repair Training
• Cobas b121 Application and Service Training
• Support team, junior engineers, and manage fieldwork.
• Provide onsite and remote support to customers to resolve the issues on daily basis.
• Backup support to customer service center by resolving assigned tasks via phone support and digital tools and physically visiting customer.
• Maintain excellent relationships with customers, ensuring a high level of customer satisfaction.
• Handle sophisticated Instruments and resolve technical issues in a practical manner
• Attend online trainings of new technologies and instrumentations to enhance technical skills, train junior engineers and develop their skills.
Achievements:
• Cobas 5800 Service Training Standardized
• Bench Mark Ultra Service Training Standardized
• Maintenance and Repair Training Cobas 6800
• Cobas 4000 Service Training
• Bench Mark Special Stain Service Training
• Cobas 6000 Installation and Service Training
• Bench Mark XT Service Training Certificate
• Cobas b 221 Service Training Certificate
• Cobas 4800 Maintenance and Repair Training
• Cobas b121 Application and Service Training
May 2018
To March 2021
Senior Service Engineer
at Roche Pakistan Private Limited
Location :
Pakistan - Karachi
Responsibilities:
• Providing immediate services to facilitate smooth running of instruments
• Represent company in health care sector as number one service providers and traders
• Pre and post installation inspection and requirement evaluation
• Provide application trainings of instruments to customer
• Building relationships with customers to develop company brands by providing immediate and up to the mark services
• Clinical trainings of Laboratory technologists.
• Providing immediate services to facilitate smooth running of instruments
• Represent company in health care sector as number one service providers and traders
• Pre and post installation inspection and requirement evaluation
• Provide application trainings of instruments to customer
• Building relationships with customers to develop company brands by providing immediate and up to the mark services
• Clinical trainings of Laboratory technologists.
October 2013
To April 2018
Deputy Manger Sales and Service
at Hospicare Systems Private Limited
Location :
Pakistan - Karachi
Responsibilities:
• Handle sophisticated Instruments and resolve technical issues in a practical manner
• Providing immediate services to facilitate smooth running of instruments
• Represent company in health care sector as number one service providers and trader
• Pre and post installation inspection and requirement evaluation
• Maintain spare parts stock inventory
• Communicate to global support center about critical service issues and get support
• Perform technical training of subordinates on instruments.
• Help sales team to improve sales growth where ever needed
• Provide application trainings of instruments to customer
• Building relationships with customers to develop company brands by providing Immediate and up to the mark services
Achievements and Awards:
1-January-2015
Performance Achievement Award Abbott Molecular
2-April-2014
Field Service Engineer Abbott m2000spABBOTT m2000sp System Field Service Training at Abbott Laboratories Singapore
3-March-2014
Field Service Engineer Abbott m2000spABBOTT m2000rt System Field Service Training at Abbott Laboratories Singapore
• Handle sophisticated Instruments and resolve technical issues in a practical manner
• Providing immediate services to facilitate smooth running of instruments
• Represent company in health care sector as number one service providers and trader
• Pre and post installation inspection and requirement evaluation
• Maintain spare parts stock inventory
• Communicate to global support center about critical service issues and get support
• Perform technical training of subordinates on instruments.
• Help sales team to improve sales growth where ever needed
• Provide application trainings of instruments to customer
• Building relationships with customers to develop company brands by providing Immediate and up to the mark services
Achievements and Awards:
1-January-2015
Performance Achievement Award Abbott Molecular
2-April-2014
Field Service Engineer Abbott m2000spABBOTT m2000sp System Field Service Training at Abbott Laboratories Singapore
3-March-2014
Field Service Engineer Abbott m2000spABBOTT m2000rt System Field Service Training at Abbott Laboratories Singapore
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