Zara Mahmood

Working for the Leisure & Culture Department, Nature of work is Memberships, Marketing and Retention Key Responsibilities:
• Processing the memberships and monitoring retention
• Producing E-bulletins to the operational managers with the membership statistics for each site
• Updating the website with membership and events information using Terminal 4
• Ensuring that correct marketing collateral is at all sites and in-date
• Dealing with face to face, telephone and email queries regarding memberships and promotions
• Assisting managers with membership promotions and events and sending out all the relevant information to customers
• Organising and supporting with events on the business promotional stands to advertise and sell memberships
• Producing E-bulletins to the operational managers with the membership statistics for each site
• Running monthly reports and creating analysis charts on our live, new and cancelled membership figures
• Managing the membership and marketing generic email inbox, which is advertised on all of our promotional work
• Dealing with customers direct debit and financial information and dealing with all BACS returns
• Processing payments via BACS, Debit/Credit Cards using the IPAYE system
• Completing the weekly Journals
• Raising invoices to external organisations to receive monies owed
• Managing with all purchasing procedures, placing all orders on behalf of the Leisure department and keeping records of all budget incomes. Retention
• Reporting on all membership analytics using the Cascade reporting system to find the key performance indicators for the membership sales.
• Managing all data in a spreadsheet format creating structured graphs to show monthly analysis which was presented to the senior teams and the wider business.
• These include storing data, creating reports, analysing reports, creating detailed charts and sharing findings with various company departments. Training
• I was responsible for the training of all new staff on systems and processes with guidance documents that I created in-house. Marketing
• Using the Terminal 4 system to update the CMS system and abiding by the Derby City Council standards.
• Publicising and marketing DCC seminars and events to the public
• Creating E-forms to improve customer service
• Planning event from start to finish according to requirements, target audience and objectives. Coming up with suggestions to enhance the event's success.
• Complying with all Derby City Council's working policies and procedures

Working in the Environmental Service Department, which manages the repair and maintenance of council-owned properties Principal Duties
• Reporting to the Supervisor, in a department of 3 administrators who are each assigned specific tasks
• Dealing with a high volume of job cards which come into the office in connection with repairs and maintenance of council owned properties
• Prioritising job cards, printing work schedules and liaising with contract workers to ensure that work is completed on time
• Calculating quotes and booking materials required
• Approving job cards, calculating worker hours and raising invoices using an in-house billing system
• Inputting relevant data to the system and maintaining files on work-in-progress and completed jobs
• Able to work effectively and proactively with little supervision

A business apprenticeship work placement at the Housing Options Centre Principal Duties:
• Assisting the Domestic Violence Manager and Young Persons Advisor with any administrative duties pertaining to their clients
• Dealing with incoming calls promptly and arranging diary appointments between clients for both advisors
• Ensuring that client confidentiality is maintained whilst filing confidential paperwork
• Creating spreadsheets, inputting data and compiling statistics on a regular basis
• Using the Academy in-house systems to maintain electronic files
• Experienced in taking minutes
• Ensuring that agreed delivery, quality and administrative objectives are fully met