محمد الزواهرة

- Implementing and maintaining workshop procedures that fulfil all operational requirements in accordance with the company’s and GAC, BAIC & DFM standards.
- Manpower planning, recruitment and training as required to achieve agreed budgets and approved expansion plans.
- Setting performance targets, monitoring performance and efficiency, identifying improvements/training requirements, implementing, checking, correcting and reporting.
- Implement and maintain a QC function to ensure QC is accurately measured and the results used to further improve quality as required.
- Implement and maintain a procedure for the capture, recording, reporting and resolution of customer complaints.
- Efficient management of a warranty claims system through to and including receipt of payment.
- Implementation and control of GAC, BAIC, DFM recall campaigns in accordance with GAC, BAIC, DFM guidelines and procedures.
- Maintenance of the highest standards of cleanliness and appearance of all workshop premises and the adherence of all staff to the company’s dress at work code.
- Planning and implementing service campaigns, promotions and activities to support the achievement of targeted sales volumes.
- Achieve CSI targets and generally outstanding levels of customer satisfaction by building the service team’s reputation and relationships.
- Create, maintain and develop policies and strategies in accordance with company and Group guidelines.
- Establish and maintain good relationships with all staff and to respond in a timely way to all requests for information, reports and market feedback.
- Establish and maintain good relationships with all officials from Government Ministries and Departments.

- Responsible for Toyota's three branches of service and parts operations in Iraq.
- New 3S facility planning based on manufacturers
guideline and launches of new branches
- Manage the service center in terms of parts & service.
- Evaluates & checks the monthly after sales results, key figures, and the dealership comparison figures & if necessary introduce corrective measures in agreement with management.
- Analyze market and competitors about after-sales offers within the market analysis area for new and used vehicles and suggest respective packages to the management, by ensuring that his after sales staff carry out regular competition analyses in their market analysis area, summarizes the results.
- A Initiates & makes sure that the company works with optimal development and sequence organization (likewise the interface definition between the departments) and the pertinent rational facilities and working means to achieve maximum customer satisfaction and best possible profits. Achieve the agreed yearly Customer Satisfaction Index CSI target.
- Manage manufacturer retail standards.
- Maintain quality standards following measurable criteria.
- New 3S facility planning based on manufacturers guideline and launches of new branches
- Manage the service center in terms of parts & service.
- Evaluates & checks the monthly after sales results, key figures, and the dealership comparison figures & if necessary introduce corrective measures in agreement with management.
- Set targets, increased efficiency, and achieved 35% year-over-year sales growth.
- Analyzed Key Performance indicators(KPIs) for Parts Business, determining root causes and implemented solutions to successfully meet annual net profit target and Customer Satisfaction Indices (CSI)
- Planned & implemented Pricing parameters while maintaining gross profit margins using proven market research methods and reduction of cost factors in logistics.
- Implemented warehouse and inventory control processes that fulfill Toyota’s operational standard.
- Led manpower planning, recruitment, and training as required to achieve approved expansion plans.
- Build and improved dealer network through DPOK (Dealer Parts Operational Kaizen) ensuring cost-effective and timely delivery of products from manufactures to distribution hubs and dealerships.
- Monitored Maximum Inventory Positions (MIP), and worked to optimized Suggested Order Quantity (SOQ) calculations to achieve Just -in Time (JIT) delivery.
-Implemented wholesale and retail parts loyalty program to increase customer retention
- Implemented Toyota Motor Corporation (TMC) binning and layout standards.
- Manage parts business and tenders for oil & gas and security companies directly, and indirectly through sub-contractors.
- Liaised with Service & Sales Managers to optimize current and future stocking levels for campaigns.
- Maintained high standards of cleanliness and appearance of warehouses and sales counters

- Supervising day to day operations of three departments; ordering, logistics and purchasing.
- Developing and implementing policies and procedures for procurement activities and ensuring they follow the corporate guidelines to ensure providing the required supplies with desired specifications.
- Ordering all Parts and Accessories using online ordering systems.
- Preparing a parts order plan for all brands to ensure compliance with the company targets.
- Enhancing workflow by analyzing and developing logistics plans that affect sales, distribution and inventory.
- Provide the financial department with the cash flow forecast on monthly basis.
- Directing procurement division staff to ensure compliance with adopted policies and procedures as well monitoring the process of ordering and clearance requirements.
- Managing the development and review of distribution and inventory management procedures to maximize customer satisfaction and minimize cost.
- Conducting periodic meetings with subordinates to follow up on their work, identify and discuss arising issues of concern and ensure smooth running of activities.
- Controlling the purchasing budget.
- Negotiating price and other terms with various suppliers/vendors.
- Responsible for all logistic operations for the vehicles (from the various factories overseas to the company's warehouse).

- Implementing monthly sales target.
- Participated in the establishment of pricing parameters and maintenance of gross profit margin
- Implemented market surveys to maintain market competitiveness and customer satisfaction
- Prepared for new product introduction and conducted promotional and marketing activities.
- Administrated stock order using Dynamic Safety Stock parameters, Lead Time data and Demand fluctuation.
- Implemented System to capture lost sales and use the information to improve parts availability

• Continuously improve and provide maximum parts availability at the lowest cost.
• Communicate information relating the availability of spare parts to customer care.
• Monitor, Provide and manage stock level to ensure optimum levels.
• Manage ordering and delivery of spare parts.