Zaynoun Hammoud

•Directive PMO Delivery Manager
• Responsible for high profile client facing and the delivery of Large Network Roll out, Infrastructure, data center, software and integration projects for Abu Dhabi Government and Defense sector
• Lead ICT programs and projects execution and delivery to government entities & drive post-sales relationship to success.
• Ensure projects feasibility & profitability according to company rules and objectives by developing clear deployment strategy and change request processes required for scope/effort changes.
• Monitor and control overall activities of very large and complex programs and projects including strategy and governance responsibilities and reporting to company top management on program’s projects’ performance.
• Build executive/senior relationship with customer by providing strong customer focus through post-sales support, change-management processes, resolution of customer crisis, periodic on-site meetings and comprehensive reporting to support the positioning of the company as a leading services provider, system integrator and contractor.
• Manage professional services team inclusive of project managers, engineers and technicians
• Manage vendors, partners and subcontractors.
• Hands on management of a state of the art multimillion multivendor confidential ICT project for the defense sector (Value approx 40 million AED)
• Lead the delivery of the prestigious and strategic Louvre Abu Dhabi project
• Successfully delivered challenging projects (several data centre migration and relocation, infrastructure and network roll out, integration)
• Delivered projects and established my position as point of escalation & SPOC for major accounts: UAE Armed Forces, Crown Prince Court, Executive Council, Abu Dhabi Securities Exchange, Abu Dhabi Accountability Authority, Family Development Foundation, Louvre Museum, Sheikh Shakbout Medical City, National Rehabilitation Centre among others

•Directive PMO Manager• Lead Project teams to deliver multiple, simultaneous government projects that span across several business or technology areas
• Create project management plans inclusive of statement of work, schedule, risk plans among others
• Provide leadership to project staff including project managers, project engineers, technical team, vendors, partners and subcontractors. Manage the project from start to completion including the resolution of escalated project issues.
• Influence customers in the assessment, planning and management of related network projects

Selected Achievements:
Leading a state of the art multimillion multivendor confidential project for the defense sector (Value approx 40 million AED)
Indentified and avoided major risks on the defense project equivalent to 2 million AED
Introduced and enhanced a Risk management culture among all projects
Forged a friendly and collaborative environment among project team
Introduced lightweight project management methodologies like agile and online project management tools
Shorty after joining and given strong technical background was appointed to mentor and manage PS team
Commissioned projects:
Installation of a new network and data centre migration project for ADAA (value approx 15 million AED)
Network migration and Virtualization project for FDF (value approx 10 million AED)
Several projects for ADX inclusive of Network and security and Data centre migration project

Other Selected customers Abu Dhabi Louvre, Mafraq Hospital

Software Development Manager
(Mobile TV platforms, Call Centers, VOIP, Telecom, TV Broadcast and Games, SMS and IVR systems, middleware, infrastructure, network and integration)
• Currently responsible for the delivery of an infrastructure technology rollout of a CDN based Mobile TV Project from end to end for the Ministry of telecommunications and number one Telecom Operator in the middle east; based around various Infrastructure / Desktops / Applications, , Network implementation, Electrical Installations, Integration and Software Development
•Had leading role in winning a multimillion dollar RFP contract with the government, was responsible for end to end solution design including vendors selection, time and cost estimation among other project management activities
•Develop project plans, specify goals, strategy, scheduling, identification of risks and allocation of available resources
•Directed design and roll out of a Pay TV system for the 2010 worldcup
• Formulate and define scope and refine project objectives
• Manage internal and external stakeholders and ensured their optimal engagement is essential to project success
•Assess requirements from contracts and discussions
•Identify and schedule project deliverables, milestones, and required tasks and WBS
•Demonstrate that project objectives have been achieved to client requirements, and managing an efficient handover to internal operational teams
•Liaised with the international vendors and partners (Samsung, RealNetworks, Nagravision, HP) to develop and introduce a multimillion dollar pilot mobile TV project in the middle east
•Planned and supervised the execution and operation of the Lebanese Army Rangers marathon automation project, a critical system in a mountainous region 2000 meters above sea level involving senior military personnel and over than 5000 resources
•Centralized the management of $30 million worth of TV assets across Lebanon, UAE, and Iraq leading to a 15% cost saving in resources allocation
•Introduced PMI methodologies and agile software development techniques to reduce bugs and other issues on projects by 95 %
•Effective & Successful project execution leading to customer and vendor satisfaction leading to repetitive business and references
•Established and heading various departments, VAS, mobile TV, games and broadcast and mobile apps for Android and IOS development

(News Portal Projects, News System, Content Management System)

•Planned, directed and coordinated all phases and activities of designated projects from inception through completion
•Worked on large systems projects with a diverse team
•Established and maintained successful working relationships with peer groups and key internal stakeholders
•Built and managed of diverse professionals (developers, graphic designers, editor, TV producers)
•Possessed high level organizational skills and capacity to successfully manage competing priorities and meet deadlines

•Developed a school management system for a chain of schools distributed in multiple countries. Evaluated/identified organizational and infrastructure requirements.

•Designed, developed and deployed an operating system and language for parallel control of robotic machines used in the creation of drugs and remedy

•Helped establish and automate an operations room responsible for tracking UN resources

Contrast Engineering and Automation, Rio de Janeiro, Brazil 2002
Development Project Analyst
• Built a graphic railway editor for users to draw railway maps. Integrated system with PLC controls, CORBA and database systems to map digital railway maps with actual railway system

Everysystems, Curitiba, Brazil 2001
System Analyst
• Contributed to system architecture and design for a mobile palm banking computing project. Developed several palm pilot applications for thousands of users across Brazil