Assistant Manager Administration
Oxford University Press
Total years of experience :16 years, 10 Months
Currently working as AM level in Administration department.
Liaison with the administrative team (maintenance staff, drivers and janitorial staff) to ensure timely, efficient and effective completion of all tasks. Also, coordinate with janitorial vendor for cleaning of OUP Head Office.
Help/support team member for insurance related matters.
Arrange/handle multimedia, laptop, sound system, catering for workshops, book launch, school museum and other indoor/outdoor programs (KLF arrangements).
Handle all queries related to connectivity/Billing and resolve all issues with the coordination of Telecom Operators POC. Also, make sure all services regarding Blackberry/Emails are being received on respective handsets.
Coordinate and manage booking of Conference/Meetings room.
Coordinate with Fuel vendors for smooth payments and fleet cards of employees.
Management of Canteen, deals with contractor and look for continuous improvements by regularly checking the quality of food.
Coordinate with photocopy vendor for photocopy services to OUP Head Office.
Provide support in preparing vendor agreements with the help of legal advisor and Manager Admin for timely payment.
Ensures to follow/comply all the ethical policies (includes bribery and fraud, ethical marketing, raising ethical concerns, conflict of interest, gift & hospitality, charitable giving, high risk business activity and coercive and collusive).
Complies according to the code of conduct. All the acts/performance of job and wherever OUP Pakistan is being represented, it must be in accordance with all OUP policies and COC.
Manage day to day administrative issues.
Worked as an Executive Admin & HSE Support in Human Capital Division.
Heading Admin operations of all Customer Care Centers (9) of South region (Karachi).
Reporting and presentation to senior Management on operational functions.
Building maintenance & Facilities Management of all locations.
Building relationship with Govt. authorities.
Responsible for security at office premises and coordinate with security provider.
Responsible for smooth operations of utility services and ensure timely payments of utility bills.
Worked as a Coordinator in Market Research Program Department.
• Provide relevant training and briefings to personnel for completion of assigned activity in their assigned territories.
Communicate with dealers/retail outlets regarding purpose and scope of activity to ensure maximum participation.
• Organize visits to retailers that have problems and try to solve them. Visit important cancelled retailers and try to convince them to join the survey.
Possess up to date information on market/new outlet and/or new vendor operations.
• Evaluate performance of Supervisor and Field staff in cities.
• Ensure monthly targets of team should be met for the assigned markets/region with completeness, authenticity and accuracy.
Help in preparation of MI reports with guidance of Client Service Manager.
• Prepare field schedule of the team.
• Coordinate with field team in regards of problematic forms.
• Prepare field process and monitor these processes in the field to get 100% quality data.
• Monitoring the level of service excellence in accordance with the Company’s Standard. Regular
back check for high quality data as per documented plan.
• Reporting to Audit Manager/Retail and Service Manager.
Worked as an Executive in Human Capital Division. Key responsibilities include:
Administration Facilities:
* Guiding, supporting & overseeing the regional Employee Service officers to facilitate all our internal and external clientele requirements ensuring routing and execution of their needs as per company’s defined policies.
* Ensuring that Employee Services business processes are followed in the regions in accordance by virtue of specific Job Description given to each and every individual in the department.
* Monitoring the level of service excellence in accordance with the Company’s Standard.
* Responsible for all the business transactions from Employee Services Perspective and ensure that it is applied and adopted in cost effective measures with consultation with respective departments.
* Stimulating the Team within the region to enhance the performance in specific performance areas/indicators.
* Supervising employee & customer complaints and ensure effective issue escalation and administer employee penalties.
* Direct the administrative functions through a support team. In particular, responsible for Fleet, Cash, Travel, Event & Supplies Management and other related functions.
* Weekly reporting and presentation to senior management on operational activities.
Fleet Management:
* Managing 24/7 fleet operations for South region (5 cities)
* Managing Pool cars and team of more than 30 chauffeurs.
* Responsible for surface travel arrangements, registration, tokens and insurance of vehicles.
* Dealing with vendors for vehicle maintenance.
* Ensuring compliance with travel and pool car usage policies in addition to reviewing fleet, fuel and vehicle tracking reports.
* Regularly conduct behavioral trainings and refresher sessions on Road Safety for chauffeurs.
HR Domain:
* Handling new joining process.
* Coordination and follow-up with relevant departments on joining process.
* Presentation on code of conduct, Telenor values and rules.
* Handling exit process.
Worked as an Officer in the Sales & Service Centre. Key responsibilities include:
* Involved in formulating region’s sales policies & procedures.
* Involved in preparing the Incentive Program for sales teams which interlocked with the strategy to meet sales targets.
* Ensure customer services related activities are being done with in benchmark time.
* Ensuring sales and service targets of the Sales & Service Centre are achieved while maintaining optimum level of service.
* Adhere to administration requirements and discipline at the S&SC.
* Lead the team as backup Supervisor & monitor Customer Services being offered to the customers.
* Responsible for handling all issues concerning MNP (Mobile Number Portability), Financial Services, Prepaid/Postpaid, Mobile Wallet Account and assist customers in configuring their mobile handsets with Blackberry Services, GPRS/EDGE and MMS efficiently.
* To plan for maximizing the sales of Blackberry handsets, Easyloads, Prepaid and Postpaid sales.
* Assisting junior’s associates and ensuring effective completion of their tasks.
* Liaising with and developing good working relationships with the customers.
* To report time to time about daily activities, customer queries, dayend closing reports to the Line Manager (AM Sales & Service Center).
• Certificate of Prize: Secured 1st position in ISRA 2002 Computer Science Spectacle (National Software Competition) organized by ISRA UNIVERSITY. • Recipient of ISRA University Academic Scholarship. • Represented ISRA University at the International Software Competition held at Aga Khan University. • Elected President of University’s Student Association at ISRA University.