customer services executive
DHL
Total years of experience :14 years, 9 Months
dealing with customer, retaining customer developing new leads executing shipments
Aligning logistics with supply chain strategy
Managing inbound and out bound shipments
Cordinating with shipping line and forwaders
Supporting procurment and production to achieve delivery deadlines
Procter and Gamble being one of the biggest FMCG in the world with 70 plus brands is operating with 8 of its major brands in Pakistan and having one of the largest distribution networks across Pakistan. P&G Pakistan supply network operation is currently 90% import based.
• Supervised custom clearance operations with 98% on time custom clearance KPI.
•In peak sales season handled inbound logistics, loading and offloading operation for 300 plus containers as per sales demand.
•Led 20%+ Reduction in inventory via 0.7 day import clearance today vs. 4.4 days clearance in FY1213.
•Reporting any damages and shortages to the supplying site, keeping track of shipments and communicating any change in schedule to supply planning team.
•Approving shipping line freight invoices and handling daily operational related matters with shipping line.
•Formulated SOP and KPI for custom clearance and quality control inspections.
•Handling LC and bank contract matters for affiliate payment, working with treasury to keep out standing as per regional KPI.
C.I.M shipping is one of the leading NVOCC and freight forwarding company in Pakistan with more than 200 employees and offices in all major cities in Pakistan.
• Started trade on Europe lane and formulated sales strategy to achieve sales target, managed to achieve consistant sales growth on this new lane despite tough competition from major shipping lines.
•Leading sales team to manage business relation with local and international customers, shipping companies and forwarders (LCL, FCL and Air Cargo).
•Started value added services for regular customers, Providing after sales customer services in documentation, insurance and custom clearance.
Executing chartering contracts and dealing with ship owners and charters, supervising loading and offloading operations at port for bulk shipments.
•Maintaining communication and control through all phases of the journey,; maintaining current knowledge of relevant legislation, political situations and other factors that could affect the movement of freight.
• Quoting Freight, transportation and handling costs; obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications.
Offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units.
Assisted Commercial Manager & Director Planning and Development
Worked with managers to implement and stream line SOP within the company and with clients.
Gave report on existing telecom industry in Pakistan and up coming trends and development.
Worked on formulating and forecasting financial strategies and presented to CEO.
•Coordinate staff to ensure events occurs on time.
•Oversee work by contractors and report on variations to work orders.
•advise senior management on matters requiring their attention and implement their decisions
•follow up with clients to arrange payment and, after the event, to evaluate the service provided
•Collect and analyze data on projects undertaken, and report on project outcomes.
i was part of economics and research society of my university and took part in many research projects. i have also been part of social wale fare organization, involved in generating employment for underprivileged class.