Specialist
Apple
Total years of experience :6 years, 8 Months
§ Guided customers to the optimum solution by understanding their needs and ensuring exceptional customer journey
§ Created numerous business accounts for both start-ups and existing companies
§ Managed and prepared the launch of the iPhone 11, Pro, ProMax, and the iMac
§ Maintaining and assisting in the set-up of visual merchandising
§ Worked closely with the Apple Business Team to help develop relationships with entrepreneurs
§ Handling escalations of various problems
§ Daily trainings of improving customer journey
§ Assisting in uplifting company morale
§ Full responsibility of ensuring guests were registered for the Department of Tourism and Commerce
§ Developed and presented full analytical report for each events’ head count for clients
§ Worked closely and created relationships with governmental clients
§ Ensured venue’s security for high-end clients
§ Managed the flow of each session for speakers
§ Successfully increased the number of clients due to strong work ethic.
§ Full responsibility of ADIB customer satisfaction of their digital platforms
§ Created data report based on customer response
§ Brainstormed solutions for better experience
§ Performed general office duties and administrative tasks
§ Prepared weekly confidential sales reports for presentation
§ Managed external and internal email functions
§ Took part of creating and setting up a booth for an exhibition for real estate companies
§ Recommended exit levels to create cost efficiencies; saved $6 million in unnecessary account renewals
§