Zeinab Jaffer

Serving as the strategic liaison for health IT efforts representing nursing and clinician needs within the organization (ICIS /PyxisES/ VR/ Clarivia/)
•Combined knowledge of nursing care, informatics concepts, and IT management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical settings.
•Played a vital role in addressing all escalated issues concerned with workflows, interfaces and applications for clinical, medical and biomedical fields.
Key Accountabilities:
•Overseeing new and ongoing implementations for clinical, medical and biomedical projects and provide guidance for all Clinical System Training and Health Informatics and ensured all applications are performing to the maximum with minimum downtime.
•Developing the strategies for managing implementation, maintenance and optimization for maintaining downtime of applications in liaison with Application and other technical departments.
•Addressed all issues at L2 level and escalated the unresolved issued to L3 level to relevant healthcare and healthcare informatics departments
•Developing and implementing appropriate service delivery plans for KFSHRC and its patients by implementing the Downtime Medication Administration Record filing and Pharmacy Medication Filing to suitable end-user devises in al wards & Pharmacy.
• Ensuring compliance to established system safety and security procedures of computing as well as hospital policies and procedures
•Participating self-education and development initiatives as well as distributing knowledge internally to inform plans and strategies through end-user training plans and education material for users of health applications.
•Working with clinical and IT leaders in evaluating the effectiveness of technologies and workflows that impact clinical users and provide administrative supervision to health application.

Handpicked to lead position as Nursing Affairs administrator and Medication Automation Manager for providing safe, patient and family focused quality care.
•Instrumental in implementing Information systems to King Abdullah Center for Oncology and Liver Disease for Nurse Call System, Infotainments, RTLS infection control, Barcode and Smart Pump within KFSHRC.
Key Accountabilities:
•Supported the implementation, expansion, and evaluation of information system by utilizing methods from reports and run charts and effectively maintain database integrity.
•Liaised with ITA, Laboratory, Radiology and other departments to ensure computer programs are perfectly aligned to clinical requirements.
•Consulted, advised, and educated all levels of employees including the highest levels of management and provided IT educational resources to make health care operations more effective and efficient.
•Designed end-users training manuals and provided advanced management & training as well as end-users’ hands on training, while ascertaining compliance with Nursing Development and Saudization.
•Actively participated in the development of web content Management for Nursing Affairs and web page design for Nursing affairs, research and management.
•Offered direction in selecting hardware, evaluation in Coordination with HITA, Vendor for Nursing Affairs.
•Maintained state of the art knowledge of changes in technology and clinical environment to improve the quality of care through evidence based practices by analyzing unit, divisional and organizational data.

Identified end-user educational requirements and training needs; developed educational programs and instructional materials and appropriate tools to educate the users and support staff at all levels of the organization
•Ensured smooth daily operational activities of PYXIS related nursing activities and provided PYXIS training for Nursing Personnel.
Key Accountabilities:
•Collaborated with team to manage resolution of problems and implement changes to PYXIS information systems
•Offered analytical support, key performance reports, guidance on information and performance issues and technical support for all divisional information projects.
•Analyzed end-users requests for information and helped them in system-problem resolution, implemented corrective action to resolve system problem on production jobs.

One year rotations in all hospital nursing divisions with Specialty in CCU and ER

Medical Unit, Orthopedics,