Total Years of Experience: 4 Years, 8 Months
July 2022
To Present
Live Ops Specialist
at Cartona
Location :
Egypt - Cairo
• Manage day-to-day operations.
• Track orders schedule and make sure that orders are being completed on time.
• Dispatch supplier’s order and taking all actions related on Cartona dashboard or Supplier’s application.
• Reduce cancellation due to late delivery and following up with retailers.
• Achieve the target of productivity and SLA for the fleet set by Cartona.
• Identify ways to improve customer experiences.
• Track and report operational performance.
• Analyze the business needs and develop an improvement plan
• Track orders schedule and make sure that orders are being completed on time.
• Dispatch supplier’s order and taking all actions related on Cartona dashboard or Supplier’s application.
• Reduce cancellation due to late delivery and following up with retailers.
• Achieve the target of productivity and SLA for the fleet set by Cartona.
• Identify ways to improve customer experiences.
• Track and report operational performance.
• Analyze the business needs and develop an improvement plan
July 2019
To July 2022
Operations Specialist
at Tee Plus Company
Location :
Egypt - Cairo
Managing day-to-day operations.
Optimizing operational processes and procedures for maximum efficiency
while maintaining quality standards.
Identifying ways to improve customer experiences.
Ordering supplies and maintaining inventory levels.
Overseeing the operations team and assigning tasks.
Interacting with customers and suppliers, answering questions, and resolving
issues.
Tracking and reporting on operational performance.
Maintaining policy and procedure documents
Package product into bags, boxes, or totes per customer specifications.
Creating AWBs and supervise/track orders and all shipments
Optimizing operational processes and procedures for maximum efficiency
while maintaining quality standards.
Identifying ways to improve customer experiences.
Ordering supplies and maintaining inventory levels.
Overseeing the operations team and assigning tasks.
Interacting with customers and suppliers, answering questions, and resolving
issues.
Tracking and reporting on operational performance.
Maintaining policy and procedure documents
Package product into bags, boxes, or totes per customer specifications.
Creating AWBs and supervise/track orders and all shipments
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