Ziauddin Syed

Systems Administrator at Saudi Kuwaiti Finance House (SKFH)

• Saudi Arabia
• My current job since July 2012

As a Systems Administrator of IT department, role to manage and maintain a 60+ mixed server
environment (Windows/Unix/Linux) on Virtual platforms. Evaluate, monitor and enhance IT
infrastructure with an emphasis on availability, reliability, scalability, security, data
confidentiality and system integrity.
Key Contributions:
● Reengineered company’s systems setup, established automated server generation routines,
optimizing system performance, installing upgrades/patches, establishing system
monitoring and maintaining security protocols.
● Ensured that all server hardware, operating systems, software and procedures aligned with
organizational standards and strategic business plan.
● Managed the VMware Infrastructure and HP Enclosure C7000 with HP SAN storage.
● Revamped Backup schedule and upgraded Windows servers. Optimized system availability
(averaging 99.95% uptime) and equipped company with scalable systems to support
business growth.
● Increased team productivity and automated repetitive tasks by using batch files,
PowerShell, VBScript and WMI.
● Acted as escalation point for troubleshooting advanced network/systems issues;
consistently earned 100% issue-resolution scores by providing excellent service to internal
and external customers.
● Trained employees across multiple departments on network operations including login
procedures, network management software, permissions, printing issues, security and use
of software.

Network Consultant at Jazeera Pharmaceutical Inc. (JPI)

• Saudi Arabia
• October 2007 to June 2007

Consulted with client companies to provide Web-based and network solutions along with
strategic planning and project leadership over systems migration, configuration, administration,
upgrades and troubleshooting initiatives.
Key Contributions:
Directed the implementation and performance tuning of Windows 2008 Server environment for
client’s global operations. Delivered a major improvement over old VPN system that catapulted
productivity of remote sales force.
● Lead in-house and consultant team in large-scale server upgrade for multinational
consulting firm, which significantly enhanced system performance.
● Resolved a history of problematic network failure by troubleshooting LAN/WAN
connections between multiple stores for a regional retail chain.
● Drove a 25% decrease in Web site downtime by migrating RaQ4 server sites and online
stores to Linux server. Corrected server configuration problems, wrote scripts to ensure
smooth server/reboot functioning, and assisted with a variety of Linux-based inquiries and
concerns.
● Replaced major manufacturer’s vulnerable network with robust security through joint
architecture of firewall and DHCP.
● Deployment of antivirus using Symantec Endpoint protection manager.
● Stabilized, expanded and protected client network and PC environment. Built new file
servers to maximize Web hosting, terminal server, file/print sharing and domain control
performance.

Technical Support Engineer at UTL Technologies Ltd

• India
• July 2004 to March 2007