Zohaib Yasin

• Managing procurement requirements of Marketing, Admin, IT, Engineering, Sales and Customer Services Depts.
• Delivery of Dept. KPIs for P2P Cycle, Reporting etc.
• Regular meetings with Stakeholders for fulfilment of requirements
• Managing the team for delivering required results and constant improvement in processes

Sourcing the best deal (Price, Quality, Time) for Telenor Pakistan

Managing a yearly spend of approximately USD 15 million

• Leading multiple Sourcing Projects
o Liaison with individuals from different departments
o Supplier Market Analysis
o Analysis of Financial Proposal
o Leading Commercial and Contractual Negotiations
• Responsible for Sourcing of following divisions or departments
o Financial Services
 Project CORTINA
• Common IT Platform for Financial Services across Telenor Business Units
o Customer Care Division
 Business Process Out Sourcing of Contact Center
 Customer Data Management
o Marketing
 Terminal Devices
 Market Research
• Coordinating with Telenor Group for different projects
• Developing Sourcing Strategies
• Delivering Cost Savings for the company
• Devising and implementing new Standard Operating Procedures for Sourcing of relevant domain
o To increase operational efficiency
o Compliance to Local Policy Procedures
o Mitigating Risk
• Supplier Relationship Management
o Regular interaction with suppliers
o Encouraging them to present Product Maps to keep us abreast
o Continuously monitoring, evaluating and improving supplier performance

To conceptualize new content products/services and identify potential service providers
To handle Service development and deployment through service providers and internal stakeholders involved
Manage the Content provisioning and other dimensions such as handset compatibility, pricing etc. for remote and locally hosted services
Initiate the enhancement of business functionalities of Content Platform from commercial in coordination with the IT/Technical team
Manage cross-functional project teams for project planning and implementation
Negotiate and finalize agreements with service providers for enabling content services with the consent of Legal, Procurement & other relevant teams
Service performance tracking
To carry out and implement Quality assurance for relevant products/services
To ensure Coordination b/w internal customers & the respective vendors for Web/WAP development and update to communicate new services
To manage the relationship and work processes of content service roviders
To settle payments in accordance with agreements and reconciled data

Negotiated International Roaming Agreements with new (more than 35) Roaming Partners (RPs), renewing agreements (more than 20) with existing RPs and negotiating SMS-Interworking agreements (5) with RPs
Coordinated and supervised a team of individuals from NSS Operations, IN, Billing, and Customer Care departments for GSM, GPRS and Pre Paid testing with RPs. Successfully launched roaming with 45 GSM, over 30 GPRS and 15 Pre Paid RPs
Responsible for communication on company website (http://ufone.com/ir.aspx)
Generating Revenue Reports and handling Customer Complaints
Projects
Easy Tariff Calculator - devised and implemented new tariff making procedure
Tariff Zoning - pricing plan to zone Pre Paid Roaming destinations
Vendor selection for Quality of Service Tool - evaluating Optiwave
Maritime Roaming
Twice evaluated Best Performer of the year in the team