Recruitment & Performance Management Specialist
Hindawi Publishing Corporation
مجموع سنوات الخبرة :12 years, 10 أشهر
- Plan, update and implement the Probation Period Evaluation Process.
- Coordinate in planning and conducting Employee Engagement and Satisfaction Survey.
- Plan and implement the annual Performance Appraisal.
- Deliver training and awareness sessions to supervisors on how to conduct various appraisal phases and how to deal with inadequate performers.
- Participate in the orientation session of the newly hired employees.
- Maintain and develop proper filing systems for employees’ performance appraisal files.
- Handle the Grievance process.
- Provide overall assistance to the HR team.
- Work on HITS System to keep it updated with the proper & required information.
- Conduct exit interviews
- Plan, update and implement the Probation Period Evaluation Process.
- Coordinate in planning and conducting Employee Engagement and Satisfaction Survey.
- Plan and implement the annual Performance Appraisal.
- Deliver training and awareness sessions to supervisors on how to conduct various appraisal phases and how to deal with inadequate performers.
- Participate in the orientation session of the newly hired employees.
- Maintain and develop proper filing systems for employees’ performance appraisal files.
- Handle the Grievance process.
- Provide overall assistance to the HR team.
- Work on HITS System to keep it updated with the proper & required information.
- Conduct exit interviews
•Contact candidates in order to invite them for tests and/or interviews.
• Inform all concerned parties of scheduled interviews in order to reserve their calendars.
• Respond to internal inquiries regarding examinations, eligibility, benefits, company policies, recent
vacancies, internal transfers, and the qualifications required, and other pertinent information.
• Assist in screening CVs.
• Participate in updating/creating job descriptions to be used in different HR functions.
• Represent the corporation in Employment Fairs to communicate our vacancies and hiring procedures.
• Participate in the Performance Appraisal process.
• Participate in conducting competency-based interviews.
• Provide overall assistance and support to the HR teams
1. Greeting visitors, ascertaining nature of business, assisting and/or directing visitors to appropriate persons.
2. Answering telephone; providing information; taking and relaying messages and/or directing calls to
appropriate personnel; returning calls as necessary.
3. Preparing and/or generating routine correspondence, letters, forms, reports and other
documents.
4. Administering the references CVs, screening, and sorting.
5. Organizing the testing and interviewing process of applicants.
6. Correcting the English and Technical tests.
7. Maintaining and developing recruitment filing system.
8. Providing overall assistance and research support to the HR team.
9. Coordinating with the rest of HR team in issuing the monthly Flyer as a tool for internal communication.
10. Maintaining and updating the applicants’ database on regular basis.
11. Answering internal inquiries regarding examinations, eligibility, benefits, company policies, recent
vacancies, internal transfers, and the qualifications required, and other pertinent information.
12. Updating the employees’ attendance sheet on a regular basis.
13. Organizing and coordinating the company core competencies sessions.
14. Screen received resumes.
- Answer to customer’s inquiries using the standard guidelines properly
- Make sure that all customers’ queries are well-investigated and resolved
- utilize a computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting.
- assist the management and Team Manger with any assigned special projects and in specific task.
-perform customer verifications
-maintain customer databases
-follow up on customer interactions
-create all queries and complaints needed
- Make the all maintenance required
-Sales and Marketing duties
-Promote products and services by telephone.
-Solicit orders for goods and services over the telephone
-Explain the product or service to potential customers
-Handle customer questions
-Obtain customer information
-Record customer details including reaction to the product or service offered
-Contact customers to follow up on initial interaction
-Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints.
-Maintaining Existing Clients
-Project a professional company image through phone interaction.
-direct requests and unresolved issues to the designated resource
- follow up
Very Good
Cairo University ( Graduated 2010) Commerce Faculty of Department of Business Administration Grade: Good (73%)