Zuhair Muhagir, Senior System Engineer

Zuhair Muhagir

Senior System Engineer

Vision Valley FZ-LLC

Location
United Arab Emirates - Dubai
Education
Master's degree, Statistics
Experience
20 years, 5 Months

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Work Experience

Total years of experience :20 years, 5 Months

Senior System Engineer at Vision Valley FZ-LLC
  • United Arab Emirates - Dubai
  • My current job since September 2020

 Meeting with the management team to assess and define the requirements of each project and respond to RFPs.
 Managing project timelines, budgets, and documentation.
 Training and mentor team member on new setup, protocols, and best practices.
 Extensive experience with vendors in troubleshooting and resolving issues with hardware/software like Cisco TAC,
Dell, VMware, etc...
 Hands-on experience with the deploy, install, configure, troubleshoot, and administration of:
 VMware ESXi, Cisco UCS, Dell PowerEdge and HPE ProLiant servers.
 SAN/NAS Storages, Windows Backup, Veeam and Nakivo Backup& Replication
 Cisco Switches and Wireless Controller.
 Cisco CallManager, IM&Presence, Unity Connection, Voice gateways, TMS, TMSXE, Meeting Server, ISDN Gateway,
Expressway, and WebEx.
 Cisco IP Phones, Jabber, Jabber Guest, TelePresence IX5000, TX9000, MX, SX, Integrator C, Profile and EX Series,
Cisco WebEx Board, WebEx Room, and WebEx Desk Series.

System Engineer at Vision Valley FZ-LLC
  • United Arab Emirates - Dubai
  • October 2014 to September 2020

 Meeting with the management team to assess and define the requirements of each project and respond to RFPs.
 Managing project timelines, budgets, and documentation.
 Training and mentor team member on new setup, protocols, and best practices.
 Extensive experience with vendors in troubleshooting and resolving issues with hardware/software like Cisco TAC,
Dell, VMware, etc...
 Hands-on experience with the deploy, install, configure, troubleshoot, and administration of:
 VMware ESXi, Cisco UCS, Dell PowerEdge and HPE ProLiant servers.
 SAN/NAS Storages, Windows Backup, Veeam and Nakivo Backup& Replication
 Cisco Switches and Wireless Controller.
 Cisco CallManager, IM&Presence, Unity Connection, Voice gateways, TMS, TMSXE, Meeting Server, ISDN Gateway,
Expressway, and WebEx.
 Cisco IP Phones, Jabber, Jabber Guest, TelePresence IX5000, TX9000, MX, SX, Integrator C, Profile and EX Series,
Cisco WebEx Board, WebEx Room, and WebEx Desk Series.

Wireless System Engineer at Vision Valley FZ-LLC
  • United Arab Emirates - Dubai
  • May 2010 to October 2014

• Collect plan and conducting Wireless Site Survey for Wi-Fi and deliver reports.
• Conduct NIP reports and NRFU tests to assure and verify the network is functions according to its design and objectives.
• Manage, mentor, assist team member, resolving their challenging troubles, strengthen them by sharing knowledge, experience, and be modest.
• Assuring the health and care of Cisco Routers, Switches, Wireless Controllers, Access Points, Software License and remote equipment “MDF & IDF, Racks, Power Bays, Power Supply, Cabling and Cooling Systems”.
• Maintain company resources such as team members, site inventory, tools, vehicle and test equipment to assure a proper implementation of the sites.
• Act and make decisions independently and concordantly with company policy, complete required administrative duties in a timely accurate manner.
• Recognize areas for procedural and process improvement and recommend, develop, and implement necessary changes.
• Read more about ADEC Borderless Network project which I involved in it: http://www.cisco.com/en/US/services/ps6887/ps10716/external_casestudy_AbuDhabi.pdf.
http://www.cisco.com/en/US/prod/collateral/routers/ps10537/c36_712442_00_adec_cs.pdf
• Deploying, cconfiguring, upgrading, troubleshooting and maintenance of:
o Cisco Catalyst 4500 Series Switches.
o Cisco Catalyst 3750 & 3850 Series Switches.
o Cisco Aironet 1140 & 1262 Series Access Points.
o Cisco Wireless Control System (WCS 7.0).
o Cisco 5508 Series Wireless Controller.
o Cisco Wide Area Virtualization Engine (WAVE 694 and 594 Series).

Help Desktop Support Specialist at Massan for Selling & Buying Cars
  • Sudan - Khartoum
  • July 2006 to May 2010

• Assists staff with the installation, configuration, and ongoing usability of LAN, desktop computers, peripheral equipment and software.

Microwave Radio Maintenance Engineer at Vision Valley
  • Sudan - Khartoum
  • March 2010 to May 2010

• Perform 24/7 Corrective Maintenance emergency call out and swiftly diagnose and resolve alarms assigned by Trouble Ticket complying with SLA.
• Perform regularly scheduled Preventive Maintenance as schedule.
• Assuring the health and care of MDRS and remote equipment like Site Guarding, Shelter, Cooling System, Power Supply, Power Bays, Cable Trays, etc...
• Commissioning, troubleshooting and maintenance of:
o Microwave Digital Radio System (MDRS 155 EC)
o Antenna System
o Battery Backup System (PBC 6500)
o Dehydrating System (FM dehydrator)
o External Alarm Systems

Microwave Radio Maintenance Engineer at Haddad International Company (HICO)
  • Sudan - Khartoum
  • October 2008 to August 2009

• Perform 24/7 Corrective Maintenance emergency call out and swiftly diagnose and resolve alarms assigned by Trouble Ticket complying with SLA.
• Perform regularly scheduled Preventive Maintenance as schedule.
• Assuring the health and care of Ericsson Base Transceiver Station (BTS) and remote equipment like Site Guarding, Shelter, Cooling System, Power Supply, Power Bays, and Cable Trays, etc...
• Commissioning, troubleshooting and maintenance of:
o Microwave Radio System (Mini-Link Traffic Node, Radio Amplifier Unit)
o Ericsson RBS (2206, 2308, 2309)
o Antenna System
o Battery Backup System (PBC 6500)
o External Alarm

System Analyst, Designer, and Programmer at SuperStar for Computer Services
  • Sudan - Khartoum
  • February 2007 to January 2008

• Develop Accounting, Production and Warehousing applications as part of SuperStar initiative to create it is own ERP system.
• Working closely with clients to analyze existing system and flows of data, discuss findings with clients and translate their requirements into highly specified project briefs.
• Produce outline designs and costing of new systems, specifying the operations of the system, and the way data will be entered and viewed by the end-user
• Present the system design to the clients and once it is approved, work closely with the clients’ team to implement the solution.
• Drawing up a testing schedule for the system and providing training to end users of the new system.
• Designs, Develop and Normalize database using Microsoft Access and MS SQL Server.
• Designs and Develop user interfaces using VB6/VB.Net.
• Working extensively with Microsoft Data Access Components (MDAC) to integrate information from a variety of sources with the system. These components include Microsoft ActiveX Data Objects (ADO), Data Access Object (DAO), Object Linking and Embedding Database (OLEDB), and Open Database Connectivity (ODBC).
• Write, Designs and Develop user driven professional reports using Crystal Reports.
• Works with various in-house and third party data sources to develop reports for customers.
• Work closely with clients to clarify and translate report requests from business needs to information solutions to meet business requirements.
• Troubleshoot technical issues and identify modifications needed to meet user requirements.

System Analyst, Designer, and Programmer at SuperStar for Computer Services
  • Sudan - Khartoum
  • January 2003 to July 2005

• Develop Accounting, Production and Warehousing applications as part of SuperStar initiative to create it is own ERP system.
• Working closely with clients to analyze existing system and flows of data, discuss findings with clients and translate their requirements into highly specified project briefs.
• Produce outline designs and costing of new systems, specifying the operations of the system, and the way data will be entered and viewed by the end-user
• Present the system design to the clients and once it is approved, work closely with the clients’ team to implement the solution.
• Drawing up a testing schedule for the system and providing training to end users of the new system.
• Designs, Develop and Normalize database using Microsoft Access and MS SQL Server.
• Designs and Develop user interfaces using VB6/VB.Net.
• Working extensively with Microsoft Data Access Components (MDAC) to integrate information from a variety of sources with the system. These components include Microsoft ActiveX Data Objects (ADO), Data Access Object (DAO), Object Linking and Embedding Database (OLEDB), and Open Database Connectivity (ODBC).
• Write, Designs and Develop user driven professional reports using Crystal Reports.
• Works with various in-house and third party data sources to develop reports for customers.
• Work closely with clients to clarify and translate report requests from business needs to information solutions to meet business requirements.
• Troubleshoot technical issues and identify modifications needed to meet user requirements.

Education

Master's degree, Statistics
  • at University of Gezira
  • September 2010
Bachelor's degree, Statistics and Computer Science
  • at Al Neelain University
  • September 2002

Specialties & Skills

Visual Basic
Crystal Reports
Wireless Networking
Cisco Switches
Visual Basic
Crystal Report
Ericsson RBS 2206, RBS 2308, RBS 2309
Marconi Digital Radio System (MDRS 155 EC)
MCSE Security
MCSE Messaging
PBC6500
Ericsson Mini-Link Traffic Node
Cisco Wireless Controllers
Cisco Catalyst Switch
Troubleshooting
Cisco Access Points
VMware vSphere

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Statistical Data Analysis (Training)
Training Institute:
Sudan Centre for Academic Services
Date Attended:
October 2003
MS Exchange Server (Training)
Training Institute:
Zoom Technologies
Date Attended:
August 2005
Cisco Router Training [CCNA] (Training)
Training Institute:
Zoom Technologies
Date Attended:
September 2005
RedHat Linux 4.0 System, Network & Security Administration (Training)
Training Institute:
RedHat India
Date Attended:
September 2005
MCSE Windows 2003 (Training)
Training Institute:
Zoom Technologies
Date Attended:
May 2006
Business Administration & How to Become Professional Speaker (Training)
Training Institute:
Canadian Training Center of Human Development
Date Attended:
November 2012
EMEAR Video Collaboration Champion Series Workshop (Training)
Training Institute:
Cisco Systems
Date Attended:
December 2013
ICE Technical Training (Training)
Training Institute:
IP Technology Labs
Date Attended:
December 2014
WebEx Partner Enablement Workshop (Training)
Training Institute:
Cisco Systems
Date Attended:
January 2015
Cisco Collaboration Specialist Training for Jabber 11.x v1 (Training)
Training Institute:
Cisco Systems
Date Attended:
February 2016
Cisco ASA FirePOWER Engineer Workshop (Training)
Training Institute:
Comstor Middle East
Date Attended:
February 2016
Cisco Collaboration Specialist Training – CMR and Endpoints 11.x v1.1 (Training)
Training Institute:
Cisco Systems
Date Attended:
February 2016
ESTQual-TelePresence Products-v4.0 (Certificate)
Date Attended:
April 2013
Cisco Video Network Representative (Certificate)
Date Attended:
March 2016
Express Collaboration Systems Engineer Representative v2 (Certificate)
Date Attended:
February 2016
CCNP Collaboration (Certificate)
Date Attended:
February 2019
CCNA Collaboration (Certificate)
Date Attended:
May 2016
CCNA R&S (Certificate)
Date Attended:
May 2012
Valid Until:
May 2015
CCNP R&S (Certificate)
Date Attended:
May 2012
Valid Until:
May 2015
MCSE Messaging (Certificate)
Date Attended:
August 2005
Valid Until:
August 2005
MCSE Security (Certificate)
Date Attended:
August 2005
Valid Until:
August 2005
MCSE (Certificate)
Date Attended:
August 2005
Valid Until:
August 2005