Customer Service Representative
National Commercial Bank - Alahli Ncb
Total years of experience :14 years, 7 Months
NATIONAL COMMERCIAL BANK - (NCB)
Customer Service Representative - QUICK PAYMar 2015 till 2018
• Opening customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
NATIONAL COMMERCIAL BANK - (NCB)
Customer Care Representative - QUICK PAYJan 2009 - Feb 2015
• In charge of Receiving, handling and resolving customer complaints, which is mainly, related to international transfers queries.
• Follow up with international banks tracing customer's transactions.
• Monitor the branches performance with regards to registration and data quality.
• Handling MONEY GRAM transactions, on hold, cancellations and amendments by the system.
• Handling OFAC (office of foreign asset control) inquiries for the remitter as well as beneficiary side.
• Handling AML (anti money laundering) inquiries for the remitter as well as beneficiary side.
• Marketing and getting customer to register into quick pay customer
NATIONAL COMMERCIAL BANK - (NCB)
Administrative AssistantMar 2008 - Dec 2008
• Opening customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Jan. 2009 till date National Commercial Bank
Remittance department (QUICKPAY)
Customer care Representative.
• In charge of Receiving, handling and resolving customer complaints, which is mainly, related to international transfers queries.
• Follow up with international banks tracing customer's transactions.
• Monitor the branches performance with regards to registration and data quality.
• Handling MONEY GRAM transactions, on hold, cancellations and amendments by the system.
• Handling OFAC (office of foreign asset control) inquiries for the remitter as well as beneficiary side.
• Handling AML (anti money laundering) inquiries for the remitter as well as beneficiary side.
• Marketing and getting customer to register into quick pay customer.
Mar. 2008 to Dec. 2008 National Commercial Bank
Remittance & Mobile Payments Office
Administrative Assistant.
2006 - 2007 Shifa Jeddah Polyclinic - Jeddah
Customer Service Executive
• Managing service details provided by insurance companies as well as private companies and penalizing with clinic
• Monitoring customer record activities
• Introducing new schemes for betterment in clinical business
• Review collection status of customers and coordinate with accounting department to assure timely collection.
1999 - 2001 Altaf Enterprises for recruitment - Bombay
Operations Coordinator
• Maintaining reports
• Identifying loopholes & bottleneck in the recruitment process
• Administrative coordination with related departments
• Coordinating with the embassy and consulate
authorities for visa issuing process
Trainings UNDERGONE
Quickpay training program organized by NCB training and Development Dept.
• Service Excellence ( Certified)
• Anti Money Laundering