Zvonimir Pavicic

Windows Server 2003, 2008 R2 installation, deployments, troubleshooting and automation.
Windows Server 2008 Hyper-V virtualization configuration for servers.
Troubleshoot server hardware and software issues and escalate accordingly.
Assist as part of a team in building and managing lab environments with complex settings, configurations, topologies and equipment including servers and various network elements.
Network troubleshooting in complex environments, VLAN configurations, port trunking.
Assist in development, improvement and maintenance of imaging, deployment solution.
Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD.
Backup and restoration DHCP databases to new servers.
Updates, patching and software installations via group policies (GPO), Racking and patching equipment as needed.
Introduction, transition and implementation of Windows Server 2012, and stuff training to manage the same.
VMware Infrastructure, VMware vSphere, VMware Esxi.

2010-2011 FLUOR Gov. Inc. Military Base Afghanistan

Position: IT Technician
Main Duties:
➢ Troubleshoot several different types of connectivity setup, email, and various
Internet related issues to determine the source of the problem and resolve it.
➢ Perform troubleshooting over the telephone or in person.
➢ Perform first line diagnostics on customer work stations and phones and elevate the problem to other departments, if appropriate.
➢ Installation, Configuration and troubleshooting of Microsoft Windows 2008 server and Microsoft Windows 20003 server.
➢ Implementing and administering Microsoft Windows 2008 server and Microsoft Windows 20003 Server Active directory services infrastructure.
➢ Configuring LAN Based on Windows NT, Windows 2008 & 2003 server Technology.
➢ Adding & Configuring required networking Components (TCP/IP, DHCP and DNS Configuration) & protocols based on the requirements. Create / delete client accounts and add computers to the MS domain.
➢ Creating and managing Active Directory and Domains. Managing users and applying group policy
➢ Installing and configuring Microsoft exchange server 2003, creation and managing the mailboxes, address List and public folder.
➢ IBM Lotus Notes and Domino Server support.
➢ Train users on software and hardware use
➢ Installing and configuring the outlook 2003 client with security quota for the users.
➢ Switching with Cisco D-link, Nortel & Wireless Access Point configuration, troubleshooting & management.
➢ Router - Cisco, Protocol- RIP, EIGRP, OSPF & Access-list, Firewall, Summarization, NAT configuration, Frame Relay, PPP.

2006-2007 KBR LOGCAP IV Military Base Iraq,

Position: Automation Project Information
Main Duties:
➢ Managed a newly created Automation group.
➢ Directed thirteen Automation professionals including project assignments, developing departmental procedures, distributing work processes to projects and interfacing with functional management counterparts in other offices.
➢ Led local team of Automation personnel on a multiple office, workshare, mega-project and directed remote office personnel in the continuous, around-the-clock project execution.
➢ Met extreme demands for hardware, software, seamless work processes, training, data management and data transfers. Achieved 17% productivity improvement.
➢ Managed the development and transition from a database format to a web-based format and campaigned for eventual use on $4 B project. Reports became the basis of Project Management Team meetings.
➢ Established IT systems integration and collaboration applications, task force support, problem resolution, work process development and implementation, asset management, training and presentations.
➢ Coordinated office to office connectivity, data sharing, collaboration, work processes and communications (field site installations - main trailer with 5-7 remote trailers; two large home office projects involving 4 full-service offices and site offices spanning over multiple continents)
➢ Developed and established standards to enable consistent end of project deliverables.
➢ Working closely with Sales team, developed creative Automation strategies to support proposal efforts.

2001-2005 GVG, Private programming company and IT global Help Desk
Zagreb, Croatia

Position: Network Administrator
Main Duties:
➢ Responsible for office based administrative duties.
➢ Handling all registration and license file for the business centre and coordinating with the registration and licensing department for the renewals and new registrations.
➢ Prepare type documents in a speedy and accurate manner. Perform data entry work as required.
➢ Attending walk inns and handling sales enquiries.
➢ Coordinating with the government services for the partners sponsorship
➢ Maintains of company network and IT support assistance
➢ Assisting IT Provisioning/ Installation the network/ and security the same.
➢ Cisco Switching, routing and WAN technology with problem troubleshooting.
➢ Responsible for the whole network security and repairing.
➢ Updating Monthly activity sheet for account department.


Team work
➢ Work positively with others and contribute actively to promote a healthy team spirit.
➢ Assist others willingly and delegate job equally among all colleagues.
➢ Value differences within the team.


Decision Making / Problem Solving
➢ Proactively identify and willing accept responsibility for solving problem
➢ Think creatively to identify solution
➢ Offer alternatives where appropriate.

Computer Skill:
BGP, EIGRP, RIP, WAN, Micros Fidelio, MS Office, MS Word, MS Excel, MS Power Point, Adobe Photoshop, Adobe PageMaker, Corel Draw, Dream Weaver, Swish and Internet Explorer. Network Browser/IP Address configuration/E-mail address Setting/Windows Server Platforms and programs, DHCP, DNS, WINS, Network problem solving, Installation /Outlook configuration.

Customer Services
➢ Proactively assist customer's internal and external problem.
➢ Take responsibility for identifying and meeting customer needs.
➢ Take ownership and follows through customer requests.