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poles mounir labib

Flight support

المسافر

Location:
Kuwait - Hawali
Education:
Bachelor's degree, دراسات سياحية
Experience:
5 years, 7 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  5 Years, 7 Months   

January 2021 To Present

Flight support

I found this job using Bayt.com

at المسافر
Location : Egypt - Cairo
Co-operate with different suppliers to ensure an excellent customer service.
 Customer service assists the passenger with itinerary changes, flight reservations and questions about customer loyalty programs.
 He also helps passengers with providing flight information, issuing tickets, check-in, solving ticket-related problems and add baggage.
May 2020 To December 2020

Customer Service Agent

I found this job using Bayt.com

at البنك الأهلى المصرى
Location : Egypt - Cairo
Greet customers warmly and ascertain problem or reason for calling.
o Answer questions about account types and banking accounts, loans and credit /depit cards
o Check on the status of customer accounts and track checks and payments
o Review and explain account charges.
o Assist customers with replacing lost or stolen credit or debit cards
o Assist with address changes.
o Resolve customer complaints via phone, email, mail, or social media.
o Use telephones to reach out to customers and verify account information..
o Answer questions about certificate/warranties or terms of sale.
March 2019 To April 2020

Travel Consultant

I found this job using Bayt.com

at المسافر
Location : Egypt - Cairo
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
 Book transportation, make hotel reservations and collect payment/fees.
 Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
 Deal with occurring travel problems, complaints or refunds.
 Attend travel seminars to remain updated with tourism trends.
 Enter data into our software and maintain client files.
 Meet profit and sales targets.
June 2018 To December 2018

Customer Service

I found this job using Bayt.com

at Orange Egypt**
Location : Egypt - Cairo
Manage large amounts of incoming calls.
Identify and assess customers’ needs to achieve satisfaction.
Follow communication procedures, guidelines and policies.
Inform customer of deals and promotions.
Sell products and services.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
January 2018

Bachelor's degree, دراسات سياحية

at جامعة عين شمس
Location : Egypt - Cairo
Grade: Very good

Specialties & Skills

COMMUNICATION SKILLS

LANGUAGES

MICROSOFT WINDOWS XP

INTERNET SOFTWARE

POLICY ANALYSIS

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