Customer Service Representative
Alrajhi Bank
Total years of experience :1 years, 1 Months
Alrajhi Bank | Saudi Arabia | from September 2022 to October 2023.
Customer Service Representative - Finance Department:
Viewing the available banking solutions and financial products offered by the bank.
Providing information about financing offers of all types: personal, cars, and real estate.
Conducting authorizations outside the Kingdom for rental cars that end with ownership, and renewing traffic licenses.
Providing assistance on how to request financing through the bank application.
Providing assistance on how to sign electronic financing contracts.
Customer Service Representative - Neoleap and Urpay Company Department:
Following up on fraud reports.
Verifing of financial transactions.
Providing information about Neoleap and Urpay wallet.
Providing available offers.
Explaining how to activate and order Neoleap devices.
Team Leader | Assignment:
Supervising employees and following up on their inquiries.
Directing employees to the correct procedure.
Being fully prepared and offering solutions when new problems arise.
Following up on emails from administration.
Reviewing and verifing requests and complaints raised by employees.
Motivating employees and working to increase productivity.
Following up on attendance, absence, and delay and take the correct action.
Submitting requests for technical support when there are broken devices.
Submitting the most frequent inquiries and complaints to the competent authority.
Communicating with clients who request communication from the team leader.
Escalating complaints to the competent authority.
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Using CRM, Dynamic, Cortex, Tamm systems
Graduate of English Language and Translation, from Qassim University. With a GPA of 4.62 out of 5, with Second Class Honors.
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