Yaqoub Mohammed Al-Ghobain, workforce Supervior

Yaqoub Mohammed Al-Ghobain

workforce Supervior

Stc Channels -saudi Arabia

Location
Saudi Arabia - Riyadh
Education
Diploma, تسويق
Experience
15 years, 6 Months

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Work Experience

Total years of experience :15 years, 6 Months

workforce Supervior at Stc Channels -saudi Arabia
  • Saudi Arabia - Riyadh
  • My current job since March 2020
Senior Workforce Specialist at STC Channels -Saudi Arabia
  • Saudi Arabia - Riyadh
  • May 2019 to March 2020

Report and analyze retail queuing systems; AWT, AHT.
• New retail plan Transformation
• Technical support retail sales outlets in term of queuing system problems.
• Follow up All STC Retail Outlets schedules, performance, reports, and the problems with other departments. (Above 3400 employee’s & 244 Outlets).
• Lead a team of 19 employees.
• New Workforce project with other Department and with STC Channels & STC.

Staff KPIs & Controls Analyst - Workforce at Mobily
  • Saudi Arabia - Riyadh
  • June 2012 to May 2019

* Report and analyze retail and franchisee queuing systems; AWT, AHT.
• Technically support retail sales outlets in term of queuing system problems.
• Follow up franchisee schedules, performance and reports.
• Manage Finger Print Project’s work-force.

مشرف فروع at أكسيوم تليكوم
  • Saudi Arabia - Riyadh
  • November 2008 to June 2012

عملت في مشروع شراكة شركة أكسيوم تليكوم مع شركة موبايلي السعودية حيث عملت في البداية كـ موظف بيع و تم ترقيتي الى مشرف فرع و تم ترقيتي الى مشرف 3 فروع و كان العمل يختص بـ مبيعات شركة موبايلي من حيث أرقام الأتصال و باقات الانترنت بـ أنواعها و خدمات العملاء و حل مشاكلهم و التواصل مع الأقسام الأخرى الخاصة بشركة موبايلي

Education

Diploma, تسويق
  • at الكلية التقنية في الرياض
  • August 2010

متخصص بـ التسويق و الخطط التسويقيه و انواع الشركات و القطاعات و الاهداف الاستراتيجة لكل منظمة تسويقيه

Specialties & Skills

Customer Service
Human Resources
Workforce Management
Project Management
Drive to Success
Initiative
Excellent written and oral communications skills.
Team Work
Work well under pressure for long times

Social Profiles

Personal Website
Personal Website

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Languages

English
Expert

Training and Certifications

Brain Storming Techniques (Certificate)
Building Marketing Competencies (Certificate)
HR for Non HR (Certificate)
Certificate In Strategic Thinking And Planning (Certificate)
HRS (Certificate)

Hobbies

  • كرة القدم ، كرة السلة ، التنس الأرضي ، القراءة ، الكتابة