customer service supervisor and office administrator
Gulf Bridge Services (visa services company)
Total years of experience :13 years, 5 Months
Supervisor at (bls international) office in Kuwait (Spain visa application centre) from (01/01/2017 till 01/06/2017)
• -Following the customer service team, daily operations and divide responsibilities to ensure performance.
• -Communicate with customers directly and by telephone and emails and provide them with the require information
• -Arrange and book appointments for customers with the different embassies and ensure to fully fill the embassies requirements to obtain the visa.
• -handle all the customers’ issues and complains (visa refusal, delay) and find solutions for all the challenges they maybe face.
• -Increasing the Revenue and income by building strong relationship with the repeated customers.
• -negotiate packages with the customers and receive payments and insure correct data entry for invoices on company invoicing system.
• -Ensuring the customer satisfaction with the service and following any special needs for them.
• -provide support to the staff in handling the customers in filling visas applications forms, issuing travel insurance booking flights tickets and hotels and appointments.
• -receive, review analyze daily reports from staff and record it on the system and insure reaching monthly and annual plan and target.
• -follow and order the office stationary if not sufficient.
• -prepare, finalize and close month end reports.
• -Responsible for reviewing and prepare payment for sub contractors on monthly basis (insurance company, commission translation company commission and stationary.
• -Set up and maintain filing system.
• -operate and maintain office equipments (copy machine printers computers and internet)
• -Arranging the duty roster, annual leaves, sick leaves, residency renewal, incentive, offers, terminations and payroll as per local labor low procedures and keep records of the same.
• -interviewing the new candidates and arrange offers letters.
• -Handling any other administrative tasks and duties Assigned to me.
-Receipt the hotel Guests at the airport welcome them in a good manor .
- Updating and following the visa document and submit it to the immigration office .
- Handling guest arrival with pick up request, and arrange the transportation.
- Giving all hotel facilities information to the guest and assists them in to the car.
- Write all the additional instruction for guests or information about guest arrival .
Move quickly and Take appropriate action
if a shortcoming occurs by the transport team.
- -Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel.
- Being up to date with the hotel promotions and packages in order to increase the hotel business by selling more rooms for walk-in guests.
- Handling the telephone operator at the free work hours following the standards procedures of the brand of Radissonblu .
Review booking and arrival and departure lists and checking the status of rooms.
Preparing airport pickup and off and visa documents and extra requests for Guests.
Applying and following the visa process with the required documents.
Updating the ministry of interior system (arrival and departure).
Receive guests and handling check-in on data base with specified rates.
Dealing with guests complains, inquires and reservations.
Handling night auditing (arrivals, departure, room’s statues, Financial Audit, preparing reports, Government
reports and new day booking statues.
sales and markting
Carry out supervision of marketing and customer follow up, new offers, approach new clients, handle outdoor and indoor sales operations and try to achieve the best results
Graduated from the College of Education in Sadat City / Menoufia University by a total of 78% of the total grades. (very good)
