Service Account Manager
STC
Total years of experience :13 years, 2 Months
Solid understanding of online and offline production
• Very good presentation and communication skills
Reporting to Senior Account Manager / Account Director
Professionally coordinate the requirements of the Client
Attend new business meetings and follow up on internal communication
Participate in planning meetings with clients and contribute ideas to the overall strategy
Acts as primary point-of-contact for Client
Act as primary link between all agency stakeholders and departments
Experience giving presentations to clients at senior management level
Strong team work skills
Strong research capability
Confer with customers by telephone or in person to provide information about products or services, , or obtain details of complaints
Communicates courteously with customers by telephone, email, letter and face-to-face
Build highest level of customer loyalty and customer satisfaction by making stock with the right quality available to supply customer orders without delay, using the minimum stock levels and resulting in the minimum write-offs.
Give pro-active support to Sales Managers
Handles customer complaints or any major incidents, esp. while inside company premises
Interpret data, analyze results using statistical techniques and provide ongoing reports
Develop and implement databases, data collection systems, data analytics and other strategies that
optimize statistical efficiency and quality
Acquire data from primary or secondary data sources and maintain databases/data systems
Identify, analyze, and interpret trends or patterns in complex data sets
Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to
locate and correct code problems
Work with management to prioritize business and information needs
Locate and define new process improvement opportunities
Excellent Working Knowledge Windows 7, TMG &Active Directory.
Experience in backup of the operating system & TMG & AD.
Experience in rebuilding the operating system using the backup.
Experience in Installation, configuring, and troubleshooting end user PCs.
Experience in managing and maintaining Network Load Balancing.
Good experience IIS Web Server, DNS, DHCP
Good experience in managing and maintaining Exchange Server 2010.
configure VPN connection between two or more ASAs and remotely manage for internal LAN
install and configure update server
install and configure help desk system (service desk)
configure cisco routers and switches and ASA (advanced
configuration )
Manage and install WSUS .
install antivirus server (Kaspersky) with reporting
implement load balance and clustering for servers
Maintaining records of software licenses.
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Setting up user accounts, permissions and passwords.
• Ensuring the most cost-effective and efficient use of servers.
• Suggesting and providing IT solutions to business and management problems.
• Ensuring that all IT equipment complies with industry standards.
• Analyzing and resolving faults, ranging from a major system crash to a forgotten password.
* Support installation and administration and of MS SQL, and Oracle databases.
* MS SQL Server objects such as tables, views, indexes, procedures, functions, triggers, schemas.
* Basic networking knowledge, switches, routers, ..etc.
* Collect and analyze system and application performance data, tune system accordingly.
* Proactive system monitoring and maintenance.
* Diagnose and manage problems, perform root cause analysis