CIO Chief Information Officer
Coca-Cola
مجموع سنوات الخبرة :22 years, 11 أشهر
Spearhead five-year infrastructure and technology operations strategy, as well as IT strategy focused on digital transformation of customer experience, restaurant technology, and food manufacturing/distribution to reduce costs, improve productivity, and gain real-time viability. Uphold IT service availability/connectivity across 12 countries. Collaborate with system integrators, business teams, and IT vendors on complex projects, specifically application development aspects, to confirm alignment of deliverables with strategic organisational goals. Define overall systems architecture and IT policies/controls with automated controls. Coordinate purchasing, budget review, and budgeting for the department, as well as cost estimates, cost/benefit analyses, and business case justification for IT spending/initiatives.
● Centralised user identity and access management across all divisions while integrating SaaS model HCM, iPaaS, POS, HD, aggregators, and online ordering with Americana backend systems/infrastructure.
● Functioning as Technology Advisor Member for Group BC & Risk Committee, overseeing risk management/mitigation for all IT services and teams, ensuring availability/continuity during crisis.
● Utilised all-inclusive IT risk/security assessment, vulnerability assessment, and penetration testing to support build of short/long-term security roadmap.
● Functioning as Technology ZBB Advisor and successfully slashed productivity software licenses costs by 30% and annual technology OPEX spend by $1.7M while optimising IT services availability from 90% to 99.5%.
● Designed and implemented Database Warehouse on Azure integrated with Power BI for business analytics and reporting.
● Implemented 24/7 business operation support model across organisation after establishing Technology Operations Centre, including Network Operations Centre (NOC) and Security Operations Centre (SOC) with cybersecurity function for cyber defence, risk/compliance, and information security.
● Implemented Microsoft Intune, BitLocker and Autopilot to protect, encrypt, and control organization data on both mobile devices, laptops devices.
● Lowered call centre’s operating costs after rearchitecting/deploying initiative for outsourcing of call centre agents within five countries to route voice calls to third parties with zero voice infrastructure footprint and 99.99% service level agreement (SLA) achieved.
● Successfully migrated nine mission-critical data centres to Cloud with zero downtime while transforming six head offices to digital workplaces and open space offices with increase of 680% for employee digital adaptability.
● Elevated security controls and infrastructure for work-from-home with capacity of 2K simultaneous office users per market and total of 24K users in 12 countries by planning mitigation actions for COVID-19 lockdown risks.
● Produced IT documentation, polices, procedures, SLA’s, and SOPs.
Directed business transformation projects aimed at enhancing productivity, generating sales, and reducing costs with better use of technology, embedding best practices within organisation with latest technologies in all IT functions, covering data centre management, business solutions, vendor relationships, technical support, disaster recovery planning, security, application development and infrastructure. Maintained full production intelligent surveillance with 300+ CCTV cameras.
● Doubled sales volumes and generated additional $130M sales by mobilizing/automating routine activities of sales force, implementing complete end-to-end sales force automation application focusing on integrating planning/execution of field staff activities along with availability of business-critical information.
● Implemented Oracle JD Edwards EnterpriseOne 9.2 for finance, planning, distribution, manufacturing, inventory, and CAM functions in addition to Oracle E-Business Suit HCM for performance management, e-learning management, succession planning, HR Core, and compensation workbench.
● Facilitated data-driven decision making with wide integration of all business systems feeding Realtime data into Oracle Business Intelligence.
● Leaded and deliver several complex implementations including, Oracle Warehouse Management System, Full Virtualisation with High Availability from physical, logical/physical network security, as well as Physical Security & Access Management “turnstiles, biometrics, magnetic gates, & Video Surveillance solution”.
● Rolled out Cisco Unified Communications solution, integrations with all voice systems, and regional VoIP connectivity.
● Realised 20% annual reduction of IT operating costs related to connectivity, voice communications, and software licenses.
● Established ITIL framework, encompassing incident management, change management, release management, problem management, CMDB and assets for IT.
● Produced IT documentation, polices, procedures, and SLA’s while launching enterprise email with auto attendant incorporated into IP Telephony system.
● Supported Enterprise Blackberry Services for end users with BES Server.
Transformed IT infrastructure and implemented SAP R3 for multiple factories owned by FMCG company while overseeing IT telecommunication and operations for Gozour’s five companies, 12 distribution centres.
● Effected SAP FI, PP, MM, CO, SD, and Basis implementation, and infrastructure modernisation within five months.
● Employed Blackberry Enterprise Server, Microsoft Data Protection Manager 2010, Forefront Endpoint Protection 2010, Microsoft Active Directory, Microsoft Exchange Server 2007 CCR, and Cisco Unified Communications across organisation.
● Completely unified/consolidated entire IT service offering for all sites within two data centres with automated IT service DR failover.
● Rooted knowledge management, information security framework, IT policies, and assured compliance by systems/users within the organisation.
Hired to supervise, coordinate, plan, and lead IT operations and all related activities, determining IT needs and executing implementations of infrastructure, servers, and platforms to fulfil company requirements.
● Generated €110K in savings for cold-roll machine control unit costs after programming desktop computers to operate machines instead of costly SCADA control unit.
● Developed and executed decentralisation plan for group of companies after company acquisition for all shared technology systems/collaboration tools.
● Troubleshot internal portal & e-services and industry machinery computers, ERP, IT policies/procedures, and maintenance/recovery.
● Implemented HRMS/Payroll, Cisco VoIP, Intranet & Internet Portal, Data Protection & Backup, Messaging & Collaboration, as well as Disaster Recovery solutions.
• Lead Technical Support team for 4 factories and 6 sites.
• Motivate Technical Support team through coaching, career planning and setting educational objectives.
• Improve productivity by highlighting deficiencies and recommending change in tools, training, processes, reporting, and employee engagement.
• Facilitate customer resolution for escalated calls and engage the necessary technical support.
• Follow up with unsatisfied customers to ensure issues are resolved and the customers are satisfied.
• Report operational achievements and progress to the IT Manager on a regular basis including statistical analysis and improvement of action plans.
• Maintain, and execute preventive maintenance plan for all machinery computers.
• Maintain, backup, restore and troubleshoot all Machinery computers.
• Solving all Infrastructure issues, before escalation for infrastructure team.
• Analyze and resolve network hardware and software problems in timely manner
• Provide technical support for network infrastructure level 3
• Perform functions like configuring, installing, monitoring, maintaining all data and voice network and communication links
• Ensure high availability, reliability, security and performance of network and communication links
• Design and deploy LAN’s, WAN’s and wireless networks, including servers, routers, hubs, switches, appliances and other hardware
• Design and manage structured cabling and patch panel jobs
• Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes
• Monitor network performance and troubleshoot problem areas as needed
• Create and maintain documentation as it relates to network configuration, network mapping, processes and service records
• Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.
• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Monitor and test network performance and provide network performance statistics and reports.
o Installing Wireless and Wired Networks.
o Installing, Configuring, Administering, and Troubleshooting Microsoft Windows NT4, 2000 Professional, 2000 Server, 95, 98, Windows XP, and Windows Server 2003.
o Maintaining, Installing, and Managing Printers and Plotters.
o Installing, configuring, and Administering Siemens Machinery Software (Simatic Step7, WinCC).
o Backups and Troubleshooting Machinery Computers.
o Implementing, Installing, and Configuring SUSE Linux operating systems.
o Installing ERP Plus software client and server sides’ software.
o Executing the periodic maintenance plan defined by Technical Support Manager.
o Installing all required software for End Users and Designers (AutoCAD, Inventor, UGS NX, Solid Edge, SAP2000, X-Steel, MS Office, Symantec Antivirus, and all required software…).
