Farah Al-Mulla, Customer Service Order Fulfillment Supervisor

Farah Al-Mulla

Customer Service Order Fulfillment Supervisor

Flowserve / Abahsain Ltd. Co

Location
Saudi Arabia - Qatif
Education
Bachelor's degree, Information Technology and Computing
Experience
15 years, 9 Months

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Work Experience

Total years of experience :15 years, 9 Months

Customer Service Order Fulfillment Supervisor at Flowserve / Abahsain Ltd. Co
  • Saudi Arabia - Dammam
  • My current job since January 2012

Leading the customer service crew assuring quality and on time service.
Managing the coordination between the production departments assuring monthly targets is achieved.
Administrating the supply chain crew.
Controlling and analyzing inventory cycle count and statistics reports.

Operation Supervisor at Al-Fozan Holding Co.
  • Saudi Arabia - Khobar
  • July 2011 to December 2011

-Managing flight Schedule of the CEOs.
-Planning the service schedule for the private jets.
-Administrating the jets crew schedules, expenses, and governmental requirement.

Warehouse Unit Leader at Flowserve Abhsain
  • Saudi Arabia - Khobar
  • August 2010 to July 2011

-Controlling and analyzing inventory cycle count and statistics reports.
-Managing solution for OSMI inventory.
-Planning, coordinating and monitoring the receipt, assembly and dispatch of goods

Logistics & Warehouse Unit Leader at Flowserve Abhsain
  • Saudi Arabia - Khobar
  • January 2011 to July 2011

-Promoted in Jan 2011 to lead the logistics unit in addition to the warehouse unit.
-Managing courier and forwarders agreements.
-Managing the lead time of receiving and shipping.

Senior Account Assistant at Flowserve Abhsain
  • Saudi Arabia - Khobar
  • July 2008 to July 2010

-Administrating monthly financial statements.
-Performing monthly account reconciliations and monitoring general ledger transactions.
-Interacting with the finance controller to consolidate monthly Hyperion corporate reports.

Education

Bachelor's degree, Information Technology and Computing
  • at ARAB OPEN UNIVERSITY
  • July 2007
Diploma, Associate Program in Computer Information System
  • at ASSOCIATES AL-HUSSAN INSTITUTE OF COMPUTER SCIENCE IN CO-OPERATION WITH KFUPM
  • December 2003
Diploma, Diploma in Computer Applications & Network Administration
  • at AL-HUSSAN INSTITUTE OF COMPUTER
  • December 2000

Specialties & Skills

Lean Sigma
Lead Time Reduction
Customer Service
Microsoft Office
Problem Solving
Problem solving
Leadership
verbal and written communication skills
Teamwork
Initiative
Flexibility
Ms office package

Languages

Arabic
Expert
English
Expert

Training and Certifications

Lean Six Sigma Green Belt (Training)
Training Institute:
Flowserve Co. Holland the NL
Date Attended:
October 2012