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Mohamed Hassan Abd El-Tawab Awad, Customer Care Senior Representative Premium

Mohamed Hassan Abd El-Tawab Awad

Customer Care Senior Representative Premium

Vodafone Egypt

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
15 years, 0 Months

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Work Experience

Total years of experience :15 years, 0 Months

Customer Care Senior Representative Premium at Vodafone Egypt
  • Egypt - Cairo
  • My current job since October 2014

Providing world class Customer care to our customers
Maintaining and enhancing customer's experience
Handling customer's complaints and inquiries

Customer Care Representative (High Value) at VODAFONE
  • Egypt - Cairo
  • July 2013 to September 2014

Providing world class Customer care to our customers
Maintaining and enhancing customer's experience
Handling customer's complaints and inquiries

Accountant at The Egyptian Syndicate Of Engineers
  • Egypt - Cairo
  • January 2012 to June 2013

Non-governmental organization (NGO)

Complaints Department Representative at VODAFONE
  • Egypt - Cairo
  • April 2009 to January 2012

- Handling all Customers complaints (technical complaints, other complaints)
- working on decreasing the number of monthly complaints by monitoring and solving the root problems
- Enhance the level of customer satisfaction

Education

Bachelor's degree, Accounting
  • at Ain Shams University
  • June 2008

Specialties & Skills

Accounting
+Endorse 3
Call Center
+Endorse 3
Customer Service
+Endorse 3
Retail Banking
+Endorse 2
Customer Focus
+Endorse 2
Excellent computer skills in Microsoft Word, Excel, Powerpoint and Internet
+Endorse 0
Strong communication and listening skills
+Endorse 0
customer interaction skills
+Endorse 0
problem solving skills
+Endorse 0

Languages

English
Intermediate

Training and Certifications

Training Of Trainers ( TOT ) (Certificate)
Date Attended:
November 2012
Valid Until:
January 9999
Basic Business Skills Acquisition (BBSA) (Certificate)
Date Attended:
October 2008
Valid Until:
February 2009
YAT professional diploma in Programming (Certificate)
Date Attended:
May 2012
Valid Until:
January 9999
World Class Customer Service (Certificate)
Date Attended:
February 2009
Valid Until:
February 2009
EDU Egypt Program (Certificate)
Date Attended:
June 2008
Valid Until:
August 2008

Hobbies

  • Reading
  • Learn new things