Mostafa Khalil Mostafa Karrar

Change Operation & Management Senior Supervisor at Etisalat Misr

• Egypt - Cairo
• My current job since January 2016

- Change Operation:
 Performing changes on enterprise customers services due to network topology changes and new applied policies
 Offloading legacy network devices from enterprise customers services
 Involved in relocation existing network devices projects
 Involved in any special project or task force that targets to make sure our network meets the agreed network standard policy or enhance it
- Change Management: Control Changes to insure that its meet all standard and special SLAs due to VIP customer’s requests
- Network Configuration Auditing: Develop scripts to frequently scan network configuration and insure that it meets network standard policy and report any mistakes to take the corrective actions.
- Automation & Integration: Design databases and develop applications, tools and scripts required for automating some of daily operations and frequently needed reports and KPI’s to enhance performance and accomplish tasks quickly.
- Performance Management: Reporting and monitoring enterprise customers’ operational performance KPI’s.
- Revenue Assurance: Insuring that network configuration for enterprise customer’s services match the CRM system and report the mismatching to the revenue assurance PM.

Change Operation & Management Supervisor at Etisalat Misr

• Egypt - Cairo
• October 2012 to December 2015

- Change Operation:
 Performing changes on enterprise customers services due to network topology changes and new applied policies
 Offloading legacy network devices from enterprise customers services
 Involved in relocation existing network devices projects
 Involved in any special project or task force that targets to make sure our network meets the agreed network standard policy or enhance it
- Change Management: Control Changes to insure that its meet all standard and special SLAs due to VIP customer’s requests
- Network Configuration Auditing: Develop scripts to frequently scan network configuration and insure that it meets network standard policy and report any mistakes to take the corrective actions.
- Automation & Integration: Design databases and develop applications, tools and scripts required for automating some of daily operations and frequently needed reports and KPI’s to enhance performance and accomplish tasks quickly.
- Performance Management: Reporting and monitoring enterprise customers’ operational performance KPI’s.
- Revenue Assurance: Insuring that network configuration for enterprise customer’s services match the CRM system and report the mismatching to the revenue assurance PM.

Senior Incident Management Engineer at Etisalat Misr

• Egypt - Cairo
• September 2009 to September 2012

- Incident Management
- Problem Management
- Reporting and Monitoring Operational Performance
- Design databases and develop applications and tools required for automating some of daily operations and frequently needed reports and KPI’s.
- Leading Incident Management Team.

Quality Assurance Engineer at Etisalat Misr

• Egypt - Cairo
• July 2009 to August 2009

- Define KPI’s for each team in customer operation department.
- Evaluate performance of customer operation teams due to KPI's and target achieves.
- Investigate delayed pending tasks and develop appropriate proposals to prevent such delays in the future.

Engineer at Quality Assurance

• Saudi Arabia
• May 2004 to June 2009

- Define KPI’s for each team in customer operation department.
- Evaluate performance of customer operation teams due to KPI's and target achieves.
- Investigate delayed pending tasks and develop appropriate proposals to prevent such
delays in the future.

Technical Support & Installation Manager and Purchasing Manager at Internet Egypt

• Egypt - Cairo
• May 2004 to April 2009

IT Specialist at Agricultural Research Center

• Egypt - Cairo
• June 2001 to April 2004