Senior Sales & Operations Manager
Talya Tourism LLC
Total years of experience :12 years, 10 Months
As a Sales Manager I was responsible for creating sales revenue from new and existing customers and maximizing revenue generation within a specific key region. This included accurately forecasting business and market needs, formulating and implementing sales strategy, and achieving sales targets, while ensuring high customer satisfaction. In this position i was responsible for sales methodology and managing the account throughout the sales process including account penetration, sales process planning, negotiation, and closing. Additional responsibilities included understanding market requirements, product capabilities and future industry developments and trends.
Work included sales and marketing to the full materialization of the lead with personalized itinerary for each traveller.
Promoting corporate sales and developing wholesale rates from hotels clubbed with airfares.
Getting all visa related documents for smoothflowing.
Assessing as well as conducting training sessions for individual employee based on their performance and on induction of new module or supporting tool.
Managing and coordinating all Operation related activities in designing customized travel products in the designated sector.
Analyzing various other similar lines of business, etc. as well as involved in preparing presentations to the Senior Management on the potential offerings.
Accumulates regular feedback from the Team Managers of respective sectors regarding the customer’s experience.
To prepare and manage a list of suppliers for the sector and constantly negotiate and contract for best available rates.
Extends business intelligence and inputs from field of competition.
Updates the concerned employees on a regular basis regarding the latest offers entailing in designated sector in the company.
Acquires regular knowledge updates regarding product as well as ensuring timely completion of the targets for the respective team.
Facilitates the workshop by communicating different aspects and strategies with the Site Manager in order to attain synchronization and expand the existing customer base.
Ensure understanding of customers businesses and requirements and to prepare proposals on the basis of client enquiry through a cost comparison chart created by rates from multiple Online and Off line suppliers. It would entail making accurate rapid cost calculations and to be accountable for the rates quoted to clients.
Take care of reservations and ticketing to ensure that the best available routing with the best available fare is quoted to the client. Liaison with the Accounts Manager to ensure all details are provided for timely creation of invoices.
To track and be responsible for an account through the various stages - from a lead to Under Negotiation to Done and finally Closed ( tour over, full payment received, feedback form sent). It would also involve trouble shooting & dealing personally with important customers throughout the above stages and negotiating variations in price, delivery and specifications.
Call on potential customers to demonstrate products and attempt to win new markets as well as contact clients through mails and by telephone to negotiate terms of an agreement and use persuasion skills to conclude the sale.
Responsible for the overall sales strategy of assigned area and routes.
Monitored daily activities of salesmen and follow up on sales progress and accomplishments.
Conducted regular meetings with the Sales Manager for feedback on status of sales.
Checked expired goods, cash shortages on daily basis and ensure payments collection.
Established and maintaining good contact with all customers and maintain updated Customer details of the assigned area.
Traveled with the sales team regularly and provided backup to the team whenever necessary. Ensuring physical involvement in operation of route when staff shortages arised.
Generated daily and monthly status reports regarding the overall sales achievements and also competitor activities.
Coordinated and implemented sales targets set by the department head, prepare sales statistics and related forecasts.
Ensured proper implementation of sales campaigns / promotional activities.
Ensured proper implementation of company policy on financial and sales related matters.
Notable Highlights
Achieved Foreign Clients like sms-meer, sms-siemag & Danielle & Posco and such in-turn huge amount revenue in the field of CUSTOMIZED CONCIERGE SERVICE AND MAINTENANCE - HOUSE HOLD.
MFC in Business with Financial Management Aligarh Muslim University, Aligarh, India (Sept 2001-Sept 2003). Studied Taught Modules covering relevant Management aspects, like Strategy and Global environment, Leaders and their Context, Financial Management, Human Resource Management and its development, Marketing Management, Operations Management, Contemporary Issues in Management Practice, Business Research Analysis.
